Are They For Real? Too Much Trouble To Be Bothered

@pyewacket (43903)
United States
July 23, 2009 11:53pm CST
The other day I got a letter addressed to my deceased grandmother and mother. It was from my electric company ConEd. The letter informed me that when the account was closed, that there were extra funds in it and therefore a refund check could be sent. I had 30 days to pursue the refund otherwise the money would go to the unclaimed funds in upstate NY. Well, like duh, both are deceased, and when my mother died I did close the old account and was issued a new account under my name. So I emailed ConEd and explained the situation, and asked if possible if that refund money could be sent to me. So I only got a reply tonight. Seems to claim this refund, I would have to fill out a name change affidavit, get it notarized, I would also have to send a notarized copy of my mother's death certificate and a bunch of other "documents" to notarize. Each notarized "document" would cost me $3.00 each, right? I mean here I thought we were talking "Big" money here and wanted to get it. Okay, do you want to know how much the refund was for? Don't be drinking anything while reading the enormous amount I can claim as you might spit out your drink....the refund goes for..a whoppping $2.77--like huh? Like nuts it would cost me MORE to get everything notarized than the refund. So have any of you ever been informed of a refund due you, but you needed all this notarized documentation only to be told that the refund was so low to make it laughable and not bother? And why would one have to go through so much trouble to claim such a crummy amount.
13 people like this
26 responses
@celticeagle (159008)
• Boise, Idaho
24 Jul 09
Wow! That a lot of money for all that work. Here they just automatically send a refund. There are just too many people in the world now and they have to make allowances and things cost too much and all that. They had to send you the info by law I suppose. Silly.
5 people like this
@pyewacket (43903)
• United States
24 Jul 09
I would think for any amount lower than say $5.00 that they could have automatically sent it to me without all that hassle
1 person likes this
@celticeagle (159008)
• Boise, Idaho
25 Jul 09
I think they think just the opposite. If it is below $5 they may not think it worth it and just automatically send it to that fund unless you tell them otherwise and ,ofcourse, you are supposed to know to do this too.
1 person likes this
@AmbiePam (85471)
• United States
24 Jul 09
Wow. So stupidity and wasting money isn't just something that the government has or does...
5 people like this
@pyewacket (43903)
• United States
24 Jul 09
Yup--guess it's not just the govt that has a lot of stupid red tape involved
@byfaithonly (10698)
• United States
24 Jul 09
Oh my goodness - now if it were $277.00 could see going through all of that but, that's rediculous for two bucks :( Was nice of them after all this time to let you know but really it seems there would be an easier and less expensive way to go about getting it, take proof to walk-in-office, email or fax copies but notarizing several things is silly. Makes me wish I was a notary would do them no charge just for the sake of getting their pennies :) I've never had anything like this happen.
4 people like this
@pyewacket (43903)
• United States
24 Jul 09
I emailed the jerks back again and sent a PDF file as an attachment of a scanned copy of my mother's will...maybe that might work??? Haven't heard back though yet. Yeah, that would have been nice if it had been $277.00
1 person likes this
@byfaithonly (10698)
• United States
24 Jul 09
Well hope that works more for the principle than anything but hey 2.77 is better than nothing. Best would be 27,700.00 - I'm in major dreaming mode right now :) So much crap going on don't know where to start so just 'dreaming' my life away :)
2 people like this
@BarBaraPrz (45484)
• St. Catharines, Ontario
24 Jul 09
It's called bureaucracy... something you should be very familiar with. I remember one time Reader's Digest sent out cashable cheques for 5¢, which were to be returned in order to receive some special benefit if you subscribed or something... I don't know how successful a campaign it was, but I cashed the cheque.
4 people like this
@pyewacket (43903)
• United States
24 Jul 09
Mmm..what was the look on the banker's face when you cashed your "HUGE" check?
1 person likes this
@coffeebreak (17798)
• United States
24 Jul 09
I had the same thing happen just rcently. When paying my rent, I made a 50 cent mistake - reversed the 2 numbers, but underpaid by 50 cents. The complex SENT me a letter via SNAIL MAIL at the cost of 44 cents of postage saying that this happened and to please add it to my next months rent payment. So when I pay it... they have only "made" 6 cents" of their earnings! Why didn't they just add it to my ledger balance... and drop me a note to my door... or call me? At least they would have made their 50cents, instead of only 6 cents. THis same complex has a system where you pay your water/sewer/trash to them instead of each vendor...on most other things I pay, I always round up to the next full number...easier for calculations when doing the check book if I don't have to work with the cents column. Plus, I have a little "extra" on my account for next month. Well...I did this on this utilities bill last month by 67 cents... they snai mail me a letter costing 44 cents saying I have a credit balance and make sure I deduct it from my bill next month. Why don't they just take it off next month when I pay the bill? Oh, that'd be to easy I guess. But the whole thing.. like you said pyewacket, what's up with that? Here they got someone willing to OVER PAY their obligations.. and they complain about it!! I guess stranger things have happened here in California but with all the talk we hear about how broke the state is and the cities and companys going under...I'd think they'd be glad to get a few extra cents and a good paying reliable tenant.. but go figure.. they don't!
3 people like this
@pyewacket (43903)
• United States
30 Jul 09
What idiots! Yes, it would have been much cheaper for your complex management to simply call you about the difference rather than mail you a letter..same for the idea of just deducting for that utility bill--can't figure companies out
@coffeebreak (17798)
• United States
30 Jul 09
Oh I know... I sat there and shook my head in such total disbelief... I literally coun't believe what I was reading!!! I thought i'd seen everything but a straight banana, but guess not!
@paula27661 (15811)
• Australia
24 Jul 09
You would think that they would just send you the $2.77! Geez... It’s silly isn’t it? I think these things get done automatically by computer and nobody actually looks at the them properly. We have been getting a bill for $0.15 from our old mobile phone provider and because we had been ignoring it for a couple of months I received a letter warning me that it was going into the hands of debt collectors and if I didn’t pay up I would be charged $40 as a penalty. Surely it is costing the company way more than fifteen lousy cents to involve debt collectors! The amusing part is that I could no longer pay it online because the account was closed (???) but I could send a cheque. So we have the cost of a cheque and the cost of a stamp to cover fifteen cents. I paid it of course. Cheaper than a forty dollar fee. Stupid though.
5 people like this
@pyewacket (43903)
• United States
24 Jul 09
Oh for crying out loud...now that really IS stupidity in the making---15¢??? Unbelievable!
1 person likes this
@sedel1027 (17846)
• Cupertino, California
24 Jul 09
Weird. All that for $2.77. You are right, not worth the effort. Even a cheap notary is $5. I hate getting refunds from companies. I do have to say that the last time we moved we got a refund from our electric company super quick/ The cable company is still dragging their feet (they are n my "to call" list for today). Still haven't heard from the apartment complex we moved out of and they are beyond out of time. About to send them a certified letter.
3 people like this
@pyewacket (43903)
• United States
25 Jul 09
Isn't it ironic how companies drag their feet if they owe you money, but if you owe them money they expect it pronto
@daeckardt (6237)
• United States
24 Jul 09
I can't imagine that. I wouldn't have a problem with the notarization because my bank provides that at no charge, but I guess it depends on your bank. But if I knew that it was such a measly amount, I wouldn't bother because the time is worth more to me than that amount of money. Thanks for a good laugh!!!
3 people like this
@pyewacket (43903)
• United States
24 Jul 09
Nope all the notary publics around me charge $3.00 per document--no freebies...not even my bank
24 Jul 09
Hi pye, That is a joke, why bother people over such a small amount? it just so crazy, I think you should tell them to keep it so they can go on a nice vacation, and its a gift from you lol! Bright Blessings Tamara
3 people like this
@pyewacket (43903)
• United States
25 Jul 09
Maybe with that refund money one of the executives can buy a Jaguar car
@catdla1 (6005)
• United States
24 Jul 09
That's hilarious! I wonder if you can claim the $2.77 on your taxes as a charitable donation? I remember my parents purchasing a new car in the 70's, which came with a guarantee against rust thru (they paid extra for this at the time of purchase) for the life of the car, or however long they owned it. Seven years later, with several small rust-thru's around the wheel wells, they decided to take advantage of the guarantee promises. After submitting copies of the original bill of sale, copy of the original guarantee, maintenance history, etc., they sat back waiting for a check to cover the repair of the rust spots. Eventually they recieved a notice of a class action suit against the company that insured the guarantee. Apparently the claims exceeded what they anticipated. So, they filled out the paperwork, furnished more copied of the guarantee, bill of sale, etc. And again sat back to see what would happen. Eventally, about 2 years later, my mother received a check for $5. By then they no longer had the car, which is a good thing. The check wouldn't hardly cover lunch ar McDonald's for both of them...unless they also used coupons.
2 people like this
@pyewacket (43903)
• United States
30 Jul 09
$5.00? How on earth did they figure such a small amount like that?
1 person likes this
@catdla1 (6005)
• United States
30 Jul 09
The total settlement amount of that class action suit (minus legal fees) was equally divided amoungst the parties to the suit. $5 happened to be what their 'equal' share was. I'm sure the lion's share went to pay for legal fees. I don't think the litigents of CA suits ever come out ahead. I'm involved in one now, against my former emloyer. IfIget rich off of it, will let ya know....
1 person likes this
@catdla1 (6005)
• United States
24 Jul 09
I wonder what would have happened if you'd called ConEd, told them you were your mother, and just asked them to apply the credit to your daughters (your) account? Maybe they would have just said "Ok", and done it?
1 person likes this
• United States
24 Jul 09
Stories like this always make me laugh. I was in court a couple weeks ago and a local gas station claim had sent out warrants on hot checks. One lady was in the court after being arrested for a hot check in the amount of $6.00. The court costs and fees alone on a bounced check case go into the hundreds of dollars and all for $6? But I guess when you're as rich as the family that owns those gas stations, what's a few hundred bucks to ruin someone else's day?
3 people like this
@pyewacket (43903)
• United States
25 Jul 09
Actually I think court fees run in the thousands...guess the owners of the gas station ARE very rich
• United States
24 Jul 09
The idiots probably already spent more than the amount of the refund just on correspondence (postage, phone calls) with you about it!
3 people like this
@pyewacket (43903)
• United States
24 Jul 09
OH--if it were the other way around and I owed them money they be on my case forever about it
@TLChimes (4822)
• United States
24 Jul 09
How can I be as descriptive as possible if the only thought that comes to mind is "Idiots"??????
3 people like this
@pyewacket (43903)
• United States
25 Jul 09
Yep--they are idiots
@pk5622 (11)
• China
24 Jul 09
thank you your review.thank you for sharing.this is very helpful for me.from now on,i can not think of it have to happen.
3 people like this
@pyewacket (43903)
• United States
25 Jul 09
Huh?
@Lakota12 (42600)
• United States
24 Jul 09
NOpe havent butt hat is rediculas
2 people like this
@pyewacket (43903)
• United States
30 Jul 09
Yup--totally ridiculous
@irishmist (3814)
• United States
25 Jul 09
Oh my God all that bother for a couple of bucks, that is just to funny, they act like you are getting a fortune back. I would have emailed them back and said keep it lol.
1 person likes this
@pyewacket (43903)
• United States
30 Jul 09
Too bad it ISN'T a fortune due me...LOL
@applefreak (3130)
• Singapore
25 Jul 09
oh my goodness that's a fine example of bureaucracy at work. having to pay so much more to claim so little. what is the person who sent the letter thinking??? and why would you need a notarised name change affidavit? didn't you change the name with THEM? so they should already know this fact! thankfully this has never happened to me or anyone around me. i think i would have laughed my head off if something like this happened. most probably i'll send them an email to tell them to keep the money.
@pyewacket (43903)
• United States
30 Jul 09
Yes I did change the name with the electric company...I guess they view it as two separate accounts though since the account numbers are different
• United States
25 Jul 09
Those dingbats are just jerking you around. Sorry you have to deal with such idiots. As for refunds, once an insurance company sent us a two dollar check from where they had overcharged us three years previously. And, since we didn't have a bank account at the time, it was going to cost us three dollars to have the check cashed at one of the payday places. Needless to say, we just stuck the check up in the cabinet and let it expire. These days, we have several bank accounts so it would be no problem to get cashed. But back then, it felt like such a big deal to miss out on money even if it was only a few dollars.
1 person likes this
@pyewacket (43903)
• United States
26 Jul 09
Yeah I just love those check cashing places that charge fees to "allow" you to cash your own check...NOT
@nanajanet (4436)
• United States
25 Jul 09
I know it is annoying, even for such a small amount, but they have to set a precedence for this type of situation. In such a large company, and my husband is retired from Con Ed, they have to keep things the same for all people. It may not seem fair but once they start changing their own rules for one person, it can cause havoc down the line. Having had my own, small business, I know the importance of sticking to company policies from the start.
1 person likes this
@nanajanet (4436)
• United States
26 Jul 09
I do not know but I would give them a call. I have to laugh because I owed AT&T .36 cents leftover on a bill that I accidentally shorted them, when I closed my account. They mailed me three notices for that amount, costing them four times the amount I owed them. They were mailed in a few days of each others, too. I mailed them back the envelopes and circled the amounts of the postage and made note of that. They stopped after that as someoene must have realized how ludicrous it was.
1 person likes this
@lumenmom (1986)
• United States
24 Jul 09
I know my deceased grandmother has $26.54 sitting out there....a premium she must have overpaid for her life insurance. I have known about this for about 5 years but have no desire to go through the hassle of the paperwork plus proving I am the beneficiary. Of course I could surely use the money, but I cannot take on any more headaches right now. I think they do have to notify you if there is any money owed, in fact it may be an automated computer process. My guess is they won't be haering from you anytime soon!
@pyewacket (43903)
• United States
25 Jul 09
There's actually some "unclaimed" money associated with my grandmother as well and would like to pursue it...now I just have to find that darn claim form that I set aside in a "safe" place...I think I have to get that form notarized as well...but at least it's for a good amount...$75.00 as opposed to $2.77