We'd just like to talk to a real person. How hard should that be?

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Out of the blue, our telephone company has advised us that our plan will change whether we like it or not. The new plan doesn’t suit us. But, try as we might, we cannot contact the company to talk to someone about our options. We can go to their website which gives a phone number if nothing on the site answers your query. However, the number only gives you a number of options – press button 1 for this, 2 for that, etc – then says that, because of the COVID upset, some services are not available – and then they cut you off! As you can imagine, this is very annoying, not to mention frustrating. So Vince visited the Telstra office in our city, not expecting that they’d be able to help much. He was right. They couldn’t help much but the customer service officer did give him a good piece of advice. He said the only way that he might get to speak to a ‘real’ person was to pretend he was a new customer. He said they’d be quick as a flash to speak to him if they thought they could sell him something. So it looks like that is what we’ll have to do. Wish us luck. The photo is of insulator which carried telephone wires in the good old days.