Damaged Package And Refund

@CarolDM (203452)

Nashville, Tennessee

September 11, 2021 4:44pm CST

Received a package from Walgreen’s today. Everything was fine except for these two large containers of oatmeal. Thankfully there was nothing spilled. Only the containers were damaged. I chatted with a representative and they immediately refunded my money. Very good customer service. This is why if you shop online, you have to shop around and find the sites you can trust. Another satisfied customer. Those little things mean a lot.

23 people like this

21 responses

@rebelann (111195)

• El Paso, Texas

12 Sep 21

I rarely shop at Walgreens but I have had the same kind of customer service with Walmart.com, Target.com and Amazon

2 people like this

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@rebelann (111195)

• El Paso, Texas

12 Sep 21

Oh wow. How do you get discounts? I'm always interested in ways to get discounts.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

@rebelann I have the rewards card that I used in the store. You collect a % of money each time you order. Then the coupons in the weekly flyers. And often I get 15 or 20% off the entire site emails.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

I started online with Walgreen's because of the discounts I get.

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Lenore Plassman

@sallypup (57928)

• Centralia, Washington

11 Sep 21

Next time I buy oatmeal I plan to buy it in bulk. I am tossing too many containers cause there is no recycling here. I'm glad you got satisfaction.

2 people like this

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Lenore Plassman

@sallypup (57928)

• Centralia, Washington

11 Sep 21

@CarolDM I did have a container like that but am going for the bulk and just a bag. I sometimes add uncooked oatmeal to my bread batch.

2 people like this

@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

@sallypup I use it in meatloaf as well.

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@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

Thank you! I buy the large 42 ounce and it saves money.

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@kaylachan (57727)

• Daytona Beach, Florida

11 Sep 21

I completely agree. My husband and I love people who like to work with us.

2 people like this

@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

Indeed. Makes such a difference.

1 person likes this

@Juliaacv (48478)

• Canada

11 Sep 21

That was the right thing to do, both on your part to call in as well as the Pepsico's part to refund you for the purchase. If customers do not contact the company they cannot rectify the situation and work to better from their mistake.

2 people like this

@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

I think so too. They have too dme the same thing. They do not know if customers do not let them know.

2 people like this

@Deepizzaguy (94585)

• Lake Charles, Louisiana

11 Sep 21

That is good to know that you received great service from Walgreens for their error.

2 people like this

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@Deepizzaguy (94585)

• Lake Charles, Louisiana

12 Sep 21

@CarolDM I agree with you since Walgreens in Lake Charles are wonderful people.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

Yes they are great.

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@kobesbuddy (74594)

• East Tawas, Michigan

11 Sep 21

When customer care displays concern and value of a customer, we also remain faithful to them.

2 people like this

@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

I agree with you.

2 people like this

@kobesbuddy (74594)

• East Tawas, Michigan

11 Sep 21

@CarolDM Damaged packaging can happen. A concerned customer care will respond quickly and treat this customer with respect.

2 people like this

@allen0187 (58444)

• Philippines

12 Sep 21

Good for you. Did you have to return the oatmeal though?

1 person likes this

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@allen0187 (58444)

• Philippines

13 Sep 21

@CarolDM I see. So are the oatmeal packages still good to use though. Looks like it based on the photo.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

No, they did not want the packages back.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

13 Sep 21

@allen0187 Yes, I put them in sealed bags.

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@RebeccasFarm (86764)

• United States

12 Sep 21

Glad they refunded you. Accidents happen for sure.

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@RebeccasFarm (86764)

• United States

12 Sep 21

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

Yes I was pleased.

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@LadyDuck (458230)

• Switzerland

12 Sep 21

I am glad it was not spilled around. I only order from stores I trust, if there is a problem I am happy to be refunded.

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@LadyDuck (458230)

• Switzerland

14 Sep 21

@CarolDM In my opinion this can help the other customers and the companies too. When I complain to a manager I always tell him that I am making a favor letting him know what went wrong in his organization.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

Yes, I make sure the sties are well known that i order from.

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@CarolDM (203452)

• Nashville, Tennessee

13 Sep 21

@LadyDuck A good practice we should all use.

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@moffittjc (118459)

• Gainesville, Florida

12 Sep 21

I never thought of shopping online for things from places like Walgreens or CVS. I guess it's because they're located on literally every intersection in the entire world, where I have no problem stopping in to pick things up. I can literally walk to either from my house, they're less than a 5 minute walk away.

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@moffittjc (118459)

• Gainesville, Florida

12 Sep 21

@CarolDM I was an Amazon junkie for the longest time, but I don’t like the way they are killing local businesses across the US, so I rarely buy anything from them these days.

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@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

I shop for the good prices and just recently started using Walgreens online.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

@moffittjc I don't use Amazon either. They have gotten too big.

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@Hannihar (129481)

• Israel

12 Sep 21

@CarolDM I see in the picture how damaged they are. So glad you got a refund. Will you get more somewhere else like at a grocery store by you? You are right have to shop around and that little things do mean a lot.

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@Hannihar (129481)

• Israel

13 Sep 21

@CarolDM So did you go out and buy the damaged ones to replace them or forget about them? You are welcome.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

13 Sep 21

@Hannihar No, these can be used.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

Thank you! I was satisfied as well.

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@LindaOHio (156271)

• United States

13 Sep 21

I'm glad they refunded your money without any hassle.

1 person likes this

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@LindaOHio (156271)

• United States

14 Sep 21

@CarolDM That's great. Walmart and Amazon are like that.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

13 Sep 21

It was quick, the same day I received the order.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

14 Sep 21

@LindaOHio Many reputable sites are.

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Krissttina Isobe

@oahuwriter (26780)

• United States

13 Sep 21

Good to know! Thanks. You're so right. No oj at my neighborhood store Marukai, so Walmart tomorrow.

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Krissttina Isobe

@oahuwriter (26780)

• United States

14 Sep 21

@CarolDM Thanks, home from shopping. Got everything, but Walgreens buy 1 get 2 free, Arm & Hammer laundry detergent. Going to another walgreens Tuesday and maybe to Toss, Senior Discount day, weather permitting.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

14 Sep 21

@oahuwriter Good for you.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

13 Sep 21

Enjoy your day.

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@DocAndersen (54411)

• United States

12 Sep 21

critical phrase - sites you can trust!!!! glad they took care of you!

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@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

Exactly. I am very careful. And satisfied.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

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@DocAndersen (54411)

• United States

12 Sep 21

@CarolDM that is the best and only way to be!

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@jstory07 (134477)

• Roseburg, Oregon

11 Sep 21

I am glad that you got your refund right away.

1 person likes this

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@jstory07 (134477)

• Roseburg, Oregon

11 Sep 21

@CarolDM That is good customer service.

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@CarolDM (203452)

• Nashville, Tennessee

11 Sep 21

I was surprised, the same day I received the package.

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@JESSY3236 (18923)

• United States

14 Sep 21

I don't call in damage. I once ordered cat food and a can was damaged, but the cat food was fine.

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@CarolDM (203452)

• Nashville, Tennessee

14 Sep 21

I let them know when packages are opened. They need to know.

1 person likes this

@Shiva49 (26204)

• Singapore

12 Sep 21

Yes, these gestures go a long way and build trust.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

I totally agree.

1 person likes this

@everwonderwhy (6697)

•

15 Sep 21

I'm glad customer service at your local Walgreens is respectful and helpful. You are a good customer whom they have reciprocated kindly, as well.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

15 Sep 21

Thank you. This was an online order and I was very impressed. They actually thanked me for letting them know. I have ordered a lot from them for sure.

1 person likes this

@dgobucks226 (34375)

•

12 Sep 21

I find the larger chain stores are very good that way. One time I even left items in my cart at Shoprite, discovered they were missing when I got home, and they just said to come back and pick up what you left behind. No questions asked.

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

I have found that as well. It pays to be picky about where you shop.

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@S4mmyboy (3266)

• Mumbai, India

12 Sep 21

Glad that you got refunded. Customer service is one of the most important part in online business. Else one won't go back to them. What about the damaged packet? Will they pick up?

1 person likes this

@CarolDM (203452)

• Nashville, Tennessee

12 Sep 21

No, I was able to keep them and salvage most of the oatmeal into sealed bags.

1 person likes this