Damaged Package And Refund

@CarolDM (154277)
United States
September 11, 2021 4:44pm CST
Received a package from Walgreen’s today. Everything was fine except for these two large containers of oatmeal. Thankfully there was nothing spilled. Only the containers were damaged. I chatted with a representative and they immediately refunded my money. Very good customer service. This is why if you shop online, you have to shop around and find the sites you can trust. Another satisfied customer. Those little things mean a lot.
24 people like this
23 responses
@sharon6345 (287564)
• United States
11 Sep
I don't call in on most damage if I am keeping the item. I do know I want some oatmeal now and wish I could master it to come out perfect. And your right good customer service is what sells the business.
5 people like this
@CarolDM (154277)
• United States
11 Sep
The company usually tells me they prefer to know if any problems. I can walk you through making oatmeal one day.
1 person likes this
@sharon6345 (287564)
• United States
11 Sep
@CarolDM I am having some right now.
2 people like this
@rebelann (89597)
• El Paso, Texas
12 Sep
I rarely shop at Walgreens but I have had the same kind of customer service with Walmart.com, Target.com and Amazon
2 people like this
@CarolDM (154277)
• United States
12 Sep
I started online with Walgreen's because of the discounts I get.
1 person likes this
@rebelann (89597)
• El Paso, Texas
12 Sep
Oh wow. How do you get discounts? I'm always interested in ways to get discounts.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
@rebelann I have the rewards card that I used in the store. You collect a % of money each time you order. Then the coupons in the weekly flyers. And often I get 15 or 20% off the entire site emails.
1 person likes this
@sallypup (48121)
• Moses Lake, Washington
11 Sep
Next time I buy oatmeal I plan to buy it in bulk. I am tossing too many containers cause there is no recycling here. I'm glad you got satisfaction.
2 people like this
@CarolDM (154277)
• United States
11 Sep
Thank you! I buy the large 42 ounce and it saves money.
2 people like this
@sallypup (48121)
• Moses Lake, Washington
11 Sep
@CarolDM I did have a container like that but am going for the bulk and just a bag. I sometimes add uncooked oatmeal to my bread batch.
2 people like this
@CarolDM (154277)
• United States
11 Sep
@sallypup I use it in meatloaf as well.
2 people like this
@Deepizzaguy (54779)
• Lake Charles, Louisiana
11 Sep
That is good to know that you received great service from Walgreens for their error.
2 people like this
@CarolDM (154277)
• United States
11 Sep
Yes they are great.
2 people like this
@Deepizzaguy (54779)
• Lake Charles, Louisiana
12 Sep
@CarolDM I agree with you since Walgreens in Lake Charles are wonderful people.
1 person likes this
@kobesbuddy (134099)
• East Tawas, Michigan
11 Sep
When customer care displays concern and value of a customer, we also remain faithful to them.
2 people like this
@CarolDM (154277)
• United States
11 Sep
I agree with you.
2 people like this
@kobesbuddy (134099)
• East Tawas, Michigan
11 Sep
@CarolDM Damaged packaging can happen. A concerned customer care will respond quickly and treat this customer with respect.
2 people like this
@Juliaacv (58236)
• Canada
11 Sep
That was the right thing to do, both on your part to call in as well as the Pepsico's part to refund you for the purchase. If customers do not contact the company they cannot rectify the situation and work to better from their mistake.
2 people like this
@CarolDM (154277)
• United States
11 Sep
I think so too. They have too dme the same thing. They do not know if customers do not let them know.
2 people like this
@kaylachan (25542)
• Daytona Beach, Florida
11 Sep
I completely agree. My husband and I love people who like to work with us.
2 people like this
@CarolDM (154277)
• United States
11 Sep
Indeed. Makes such a difference.
1 person likes this
@moffittjc (100277)
• Gainesville, Florida
12 Sep
I never thought of shopping online for things from places like Walgreens or CVS. I guess it's because they're located on literally every intersection in the entire world, where I have no problem stopping in to pick things up. I can literally walk to either from my house, they're less than a 5 minute walk away.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
I shop for the good prices and just recently started using Walgreens online.
1 person likes this
@moffittjc (100277)
• Gainesville, Florida
12 Sep
@CarolDM I was an Amazon junkie for the longest time, but I don’t like the way they are killing local businesses across the US, so I rarely buy anything from them these days.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
@moffittjc I don't use Amazon either. They have gotten too big.
1 person likes this
@LadyDuck (355648)
• Switzerland
12 Sep
I am glad it was not spilled around. I only order from stores I trust, if there is a problem I am happy to be refunded.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
Yes, I make sure the sties are well known that i order from.
1 person likes this
@CarolDM (154277)
• United States
13 Sep
@LadyDuck A good practice we should all use.
1 person likes this
@LadyDuck (355648)
• Switzerland
14 Sep
@CarolDM In my opinion this can help the other customers and the companies too. When I complain to a manager I always tell him that I am making a favor letting him know what went wrong in his organization.
1 person likes this
@oahuwriter (17060)
• United States
13 Sep
Good to know! Thanks. You're so right. No oj at my neighborhood store Marukai, so Walmart tomorrow.
1 person likes this
@CarolDM (154277)
• United States
13 Sep
Enjoy your day.
1 person likes this
@oahuwriter (17060)
• United States
14 Sep
@CarolDM Thanks, home from shopping. Got everything, but Walgreens buy 1 get 2 free, Arm & Hammer laundry detergent. Going to another walgreens Tuesday and maybe to Toss, Senior Discount day, weather permitting.
1 person likes this
@CarolDM (154277)
• United States
14 Sep
@oahuwriter Good for you.
1 person likes this
@allen0187 (53706)
• Philippines
12 Sep
Good for you. Did you have to return the oatmeal though?
1 person likes this
@CarolDM (154277)
• United States
12 Sep
No, they did not want the packages back.
1 person likes this
@allen0187 (53706)
• Philippines
13 Sep
@CarolDM I see. So are the oatmeal packages still good to use though. Looks like it based on the photo.
1 person likes this
@CarolDM (154277)
• United States
13 Sep
@allen0187 Yes, I put them in sealed bags.
1 person likes this
@Hannihar (117188)
• Israel
12 Sep
@CarolDM I see in the picture how damaged they are. So glad you got a refund. Will you get more somewhere else like at a grocery store by you? You are right have to shop around and that little things do mean a lot.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
Thank you! I was satisfied as well.
1 person likes this
@Hannihar (117188)
• Israel
13 Sep
@CarolDM So did you go out and buy the damaged ones to replace them or forget about them? You are welcome.
1 person likes this
@CarolDM (154277)
• United States
13 Sep
@Hannihar No, these can be used.
1 person likes this
@LindaOHio (75324)
• United States
13 Sep
I'm glad they refunded your money without any hassle.
1 person likes this
@CarolDM (154277)
• United States
13 Sep
It was quick, the same day I received the order.
1 person likes this
@LindaOHio (75324)
• United States
14 Sep
@CarolDM That's great. Walmart and Amazon are like that.
1 person likes this
@CarolDM (154277)
• United States
14 Sep
@LindaOHio Many reputable sites are.
1 person likes this
@DocAndersen (49129)
• United States
12 Sep
critical phrase - sites you can trust!!!! glad they took care of you!
1 person likes this
@CarolDM (154277)
• United States
12 Sep
Exactly. I am very careful. And satisfied.
1 person likes this
@DocAndersen (49129)
• United States
12 Sep
@CarolDM that is the best and only way to be!
1 person likes this
@CarolDM (154277)
• United States
12 Sep
1 person likes this
@RebeccasFarm (43947)
• Wheat Ridge, Colorado
12 Sep
Glad they refunded you. Accidents happen for sure.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
Yes I was pleased.
1 person likes this
• Wheat Ridge, Colorado
12 Sep
1 person likes this
@maratai (6196)
• Indonesia
12 Sep
Luckily the contents didn't spill.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
They did when i tried to pour them into a sealed bag, but it is ok.
1 person likes this
@maratai (6196)
• Indonesia
13 Sep
@CarolDM Alright friend
1 person likes this
@jstory07 (110236)
• Roseburg, Oregon
11 Sep
I am glad that you got your refund right away.
1 person likes this
@CarolDM (154277)
• United States
11 Sep
I was surprised, the same day I received the package.
1 person likes this
@jstory07 (110236)
• Roseburg, Oregon
11 Sep
@CarolDM That is good customer service.
1 person likes this
15 Sep
I'm glad customer service at your local Walgreens is respectful and helpful. You are a good customer whom they have reciprocated kindly, as well.
1 person likes this
@CarolDM (154277)
• United States
15 Sep
Thank you. This was an online order and I was very impressed. They actually thanked me for letting them know. I have ordered a lot from them for sure.
1 person likes this
@JESSY3236 (14989)
• United States
14 Sep
I don't call in damage. I once ordered cat food and a can was damaged, but the cat food was fine.
1 person likes this
@CarolDM (154277)
• United States
14 Sep
I let them know when packages are opened. They need to know.
1 person likes this
@dgobucks226 (28090)
12 Sep
I find the larger chain stores are very good that way. One time I even left items in my cart at Shoprite, discovered they were missing when I got home, and they just said to come back and pick up what you left behind. No questions asked.
1 person likes this
@CarolDM (154277)
• United States
12 Sep
I have found that as well. It pays to be picky about where you shop.
1 person likes this