They Have Not Earned a Loyal Customer: Camping World

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To say my experience with Camping World, from buying the camper to dealing with the service department, has been a nightmare is to put it lightly. Okay. Maybe I am being a bit overly dramatic. However, the bottom line for me is this. I will never buy another camper from Camping World, and I will do my level-headed best to avoid the service department. You know, the weird thing for me is that most of the time when you read reviews, and very few have been good regarding Camping World, you generally read them with a grain of salt. Only unhappy people are going to have something to say. But the fact is that bad reviews are overwhelming when it comes to Camping World, and as I encounter my own experience, I am seeing that the reviews are not only bad. They are genuine. I have had my camper in for "service," winterizing and a couple other line items, since November 26th and thus far not a single person from their service department has contacted me with an update. Or to request authorization for any other services that may be needed. Which suggests to me it may still be sitting there, untouched. I contacted them last week, via email because their phones apparently were not working to ask the status and was told that "a technician was being assigned and they would update me soon." This morning I called and was directed to a voicemail. I also sent an email getting nothing back and never received a call back. Only to call again and be told that "there is no one in the service department." So, for now, I have no update on the status of my camper, no idea when I will be able to pick it up, no idea what the cost of any repairs may be, and no idea if it is even being serviced. From sale to now I have quite a story to tell, and one that is too long to share here. So most likely that tale will be told via another outlet I write on from time to time, HubPages. I will keep it professional as I always do when I write these kinds of things. But it will also not be remotely favorable to Marcus Lemonis or Camping World. The saga continues.