Think that Telemarketing call comes from the States?

@suspenseful (40316)
Canada
November 20, 2008 9:39am CST
Many people think that the call you receive for a new credit card, how to pay down your debts comes from the States (or Canada if you are Canadian.) So when you pick up the phone and get a call for the new furnace, a replacement credit card from your bank, etc. you think that someone in New York, Los Angeles, Chicago or a small town in the midwest is giving you a call and us in Canada can think it is from Toronto or Vancouver. Do not be deceived. That call probably comes from India. And you may sign up for credit production or an extra service because even though the girls are taught English, they still think in their language and there is often slight misunderstandings. It is best to write to the company or phone their office if you need anything. Here is the link. http://www.washingtonpost.com/wp-dyn/content/article/2008/10/13/AR2008101302701.html?hpid=topnews&sub=AR&sid=ST2008101302914&s_pos=&utm_source=iwtytbr&utm_medium=email&utm_campaign=11132008
8 people like this
20 responses
@deebomb (15323)
• United States
20 Nov 08
I'm not surprised to learn that these calls are coming from India. i know that if I have trouble with my internet connection and I call the support center they transfer me to some one in India. Every once in a while I can hardly understand them the accent is so heavely Indian.
@suspenseful (40316)
• Canada
21 Nov 08
They really should give the people here the jobs. At least then it would be easier to talk to someone in the head office, and someone who is knowledgeable in case something goes wrong.
1 person likes this
@deebomb (15323)
• United States
21 Nov 08
I think that most of the people over there are just as knowlegable as any one over here it is just hard to understand them sometimes. I think the same problems would arise if the calls over here too.
1 person likes this
@suspenseful (40316)
• Canada
22 Nov 08
It is better to have someone in your area or at least your country. Outsourcing jobs to someone who gives you the idea that to repair the part, you have to mail it out to another country is not right. And they just know what they are taught, they do not know the idioms that Americans and Canadians, so you have no idea if they can really understand you. I know a little French and some Spanish, but I cannot think in those languages and someone from India thinks in Hindi or whatever language they have but they do not think in English.
@chrislotz (8203)
• Canada
20 Nov 08
I worked at a telephone soliciting company for a very short time. I live in Canada but we were only phoning people in the states and pretending we were calling from the states. Even our phone line looks like we were calling from the states, It is all done by computer, the phone calls, are the people we were calling, it showed on their phones that we were calling from the states. We were selling magazines and the deal was not available in canada, that is why it looked like we were calling from the states, or so we were told that. Alrighty then, talk to you later my friend, Your friend Chris
3 people like this
• United States
21 Nov 08
A very interesting discussion. Thanks for presenting it. Telemarketing is a tricky business and I truly believe that you are correct when you state that most of the calls to our homes come from overseas. Not only do telemarketing calls come from overseas, but so do technical assistance and now I truly believe that administrative (paralegal) legal work is being outsourced to legal assistants in places like India. Why is this happening? It appears that the work can be and is being done at a cheaper rate as it always seems to be throughout time. Here are three examples that I want to give you in regards to calls that I have made to one on-line banking system. I call and I am believing that I am calling somewhere on the West Coast. Each and every time that I call, I get an individual who sounds very much like they are from India. I have been dealing with this company on an issue since the end of September and here it is almost November and it is still not resolved. I am afraid that if more and more calls are handled thousands upon thousands of miles away, we are going to continue to have problems here in the United States as well as other areas of the world. The second example is a call that I get from one credit collection agency on a debt that I am not even attached to. The individuals that call are all Indian and I have yet been able to speak with an American representative to explain myself and to find out how I dispute this debt that is not even mine. I wonder to this day how our information is getting to India? I am beginning to believe that with the information superhighway working at full speed every bit of our information is spread throughout the world. My last example is one where I was signing up a company that I worked for two years ago for a new telephone domestic and international calling program. Not at any time did I speak with anyone who spoke English. They, again, were Indian. When I needed technical assistance, I also spoke with an Indian and again I was unable nearly 75 percent of the time to get correct information. What is happening is that the United States is looking for cheaper ways to get things done. This is o.k. if it works. Well, it is not working in my eyes and ears and I am disgusted with our jobs continuing to disappear overseas. Happy Mylotting.
@suspenseful (40316)
• Canada
21 Nov 08
It seems that all the calls go to India, but yet here in Canada, there are some who think that the calls are taken by recent immigrants from India. The reason is that when you go to the big supermarkets, you have the Indian-Canadian greeting you, as if the Superstore is own by Indian-Canadians, so they sort of foster that false belief. I think they should hire people here in Canada and for your case, in the State, because they are more knowledgeable. Also I think a lot of people have been duped into getting that extra credit protection because the telemarketer either could not or did not want to understand the word "no."
@mariposaman (2967)
• Canada
21 Nov 08
I used to hear they came from prisons sometimes but I do not know if they do that anymore. I guess they found people who will work cheaper than prisoners. You can usually tell from the accent they are from India and they do not seem to have the same attitude and seemed to be reading from a script. I just signed up for the new Canadian do not call list so I do not get the several calls a day I have been getting.
2 people like this
@Paula1966 (1102)
• United States
21 Nov 08
I work in the call center industry, but in the U.S. It is very hard to beat prison rates... The problem was with prisoners having access to sensitive customer information like social security numbers, credit cards, etc. It turned out to be a HUGE problem with identity theft. Sad but true.
@bfarrier1 (2082)
• United States
20 Nov 08
Good morning suspenseful,I have heard of this before,I put my phone number on a NO CALL list and that has stopped everyone but politicans from callingI hope you have a wonderful day.
2 people like this
@suspenseful (40316)
• Canada
21 Nov 08
I always suspected it. I mean they did not know things that any Canadian would know. And their accent was too thick for someone who had been here. Why even if you have a strong accent, it does change a little when you have been in a country for a while.
@Wyldrose (1216)
• United States
20 Nov 08
I've often wondered about this but am never sure. How do you know where that call is coming from?
@suspenseful (40316)
• Canada
21 Nov 08
I figure by the accent and whether she speaks like a Canadian. They try to make it sound as if the company was into diversity and hiring recent immigrants, but the way the lady acts is usually like you would if you were in another country and did not interact with the regular people but learned the academic language. Now even though I do not like slang I do use a few colloquialisms and phrases that prove I am Canadian, they don't.
@allen0187 (33124)
• Philippines
21 Nov 08
there are a lot of call centers based here in asia. i think india has a lion's share of the market but the philippines also have a lot of call center companies. just goes to show that the person on the other line, although heavy on the american accent might actually be thousands of miles away from you calling from some third world country. lol! anyway, as long as the service being offered lives up to expectations, i see no problem with it. the fact that the company sees it fit to have their call centers based in these countries says something about the quality of work there suits me fine. sure, you can say that labor is cheap in those countries but even if the labor is cheap if the service is awful, i'd think these corporations won't be wasting their resources there. just my thoughts.
@mipen2006 (5528)
• Australia
21 Nov 08
This became very popular with major companies in the nineties for its cost effectiveness. However many clients and some companies have rethought this strategy, and even moved some call centers beck home.
@Faye12 (67)
• United States
21 Nov 08
Not all of the credit card ones come from India, We have an annoying little call center right in my town. I live in northern minnesota, for those of you that don't know the states, I might as well be in Canada, but not quite there.
2 people like this
• United States
21 Nov 08
I'm not surprised that some of them come from India, but I really don't care. As soon as I know it's a telemarketer, I hang up. I don't even give them a chance to finish their script. I would never buy anything from a telemarketer, and I don't even allow companies that I deal with to call me. I told my telephone company to take me off their list because if I ever want any more services from them, I'll call them. I'm on the no-call list, and I don't put up with being disturbed by people trying to sell me something, even if they're legally allowed to do it.
2 people like this
• Netherlands
20 Nov 08
Yes, just give a call to service center of your credit card bank.
@katrhina23 (1282)
• United States
20 Nov 08
there are lots of call centers in Asia right now. If you call Chase Credit Card , Verizon companies among others , you might be calling not in the US but other Asian countries. These people are well trained and I think they wont add extra charge on you for long distance .
@AmbiePam (49113)
• United States
20 Nov 08
Yes, I've read a lot about that over the years. That is one of the best examples of outsourcing jobs. I got a big kick out of finding out they are given 'English' sounding names so no one will suspect anything. There have been many times I could not tell what the person was saying, and it wasn't someone who was speaking with a Spanish accent. Besides English, Spanish is next most popular language spoken here, so that would be fairly normal if the person's first language was Spanish, and not English. But all the way across the world, there is a whole new set of misunderstandings! : )
2 people like this
• United States
20 Nov 08
As soon as I know it is a telemarketer on the phone I hang up. I do not care what it is they are trying get me involved in.
2 people like this
• Canada
20 Nov 08
A very interesting take on the whole financial crisis. I know that America has often been portrayed to the world as a rich country full of rick people, but that's just not how things work out all the time. Thanks for passing along this article. It was really interesting to read.
2 people like this
@Lakota12 (42684)
• United States
20 Nov 08
Thanks for info but If I need any of this I go to the phone book and call them myself wouldnt do it on the phone for most calls I get talk with very heavy accents!
2 people like this
@izathewzia (5142)
• Philippines
21 Nov 08
Not only in India but in the Philippines also. Because there is a lot of telemarketing companies or call centers companies nowadays that are sprouted in different parts of the world.
@suspenseful (40316)
• Canada
21 Nov 08
I believe it, but most of the telemarketing calls in Canada comes from India unless it is a local company that does not have any branches elsewhere. But then the girls just use the telephone directory.
• United States
21 Nov 08
there is nothing worse than a telemarketing call you cant understand. wait..im wrong, but it goes in the opposite direction..when YOU are calling for help and you FINALLY get a real live person..but then you cant understand a damn word they are saying!! that just drives me insane! i find it kind of..suspicious i guess, that they make the call look like its coming from the states. i understand why they do it, but its still deceiving. which doesnt make me think any better of the company. i was going to say that if the damn collection companies kept the call center business HERE in the country..we might not be having such a high unemployment rate..being that their business is booming...but no, thats asking too much isnt it? oh wait..the article says they earn about $5,000 a YEAR?! holy crap, NO WONDER the companies are outsourcing!! it is flat out NOT POSSIBLE to live in the USA with only that much money per year.
1 person likes this
@suspenseful (40316)
• Canada
21 Nov 08
Here in Canada the minimum one can live on is $10,000 a year and that is close to abject starvation in a flop house. If the company is in Canada, they should hire Canadians, if the company is in the States, they should hire people in the States. That is only fair.
@Jimeous (858)
• New Zealand
21 Nov 08
It's not just telemarketing, I'm from New Zealand, Vodaphone of New Zealand uses different overseas companies for thier call centers, but it's not just limited to them.
1 person likes this
@ANTIQUELADY (36489)
• United States
21 Nov 08
i don't care where they come from as long as i just don't get them. they should be outlawed. what an aggravation they are.
1 person likes this