Holding a grudge? Did I? Do You?

Sears - Logo
United States
January 31, 2007 8:23am CST
Has one person's attitude ever stopped you from giving any business to a store or company? It crossed my mind today as I was think of buying a new appliance and a friend said you can get that at Sears. "Oh no I haven't set foot in a Sears store for over 25 years " I said. Reason: Six months after coming to the states we bought a new house and as I had bought catalog items from them while in Europe we went to Sears and bought almost everything we needed including furniture and paid for it all in cash. Before leaving knowing you weren't anybody in the US if you didn't have credit cards so we went to the office and applied for one. The very young female who was taking our information looked at me and said "don't you think you've spent enough" with such a sneering look on her face. I was shocked, insulted and furious at the nerve of such a remark so I smiled and said your right I have spent too much in Sears I shall spend the rest in Penney's and we walked out. I still have the same account with JC Penney and have spent thousands over the years. A month or so after this incident we got mail from Sears with a credit card application...I wrote to their headquarters and told them why I would never give them my business and what they could do with their credit card. Do you think maybe I held a grudge???
8 people like this
29 responses
• United States
31 Jan 07
I totally believe that you are still holding a grudge. Just because one employee at a sears did something hurtful to you, shouldn't mean that you need to not give them your business elsewhere. but i do understand where you are coming from. if i were you i would of talked to the manager about that certain employee, and let them know that they have lost your bussiness because of her and her remarks. she had no right to judge you like that. and i would make dang sure the manager knew how i felt. i would be raising my voice in the store and everything... when i explained my side of the story. lol. that's seems to get the job done these days.
2 people like this
• India
1 Feb 07
never believe unknown people. take care.
• United States
1 Feb 07
I did ask who the supervisor was and she was standing right there and must have heard the employee's remark and she did nothing.
@Lakota12 (42794)
• United States
31 Jan 07
yup you do and still so I dont blame you about it either . They just want you to get the credit card so they get the interest off it! Thats the reason I dont do business from Capitol one bank they kept bugging me for years to pay a charge on our card that wasnt ours and I had turned it in to them that it was a fraud charge so when I get anything from them I tare it up
2 people like this
• India
1 Feb 07
yes a lot of banks doing this type work, which is not fair for us without any intimation.
1 person likes this
• United States
31 Jan 07
I don't let one person stop me. I just turn the person into the management. And if I ever went to the store and that person was there, I would just tell her that I didn't want her for a cashier and go to the other side of the store.
2 people like this
• United States
31 Jan 07
I would say that you are holding a grudge against Sears. You can't really blame the company for how one employee acts though. She isn't a representation of the company as a whole. I have to say, I am guilty of this too though. I wouldn't go to one local Pizzaria because the service men there were rude. I think we all just want quality service whenever we shop somewhere. We should not have to put up with rudeness when we shop. We're paying money to be there, so the people should be as nice as possible.
2 people like this
• United States
1 Feb 07
yes you are holding a grudge, and yet we are only human. I used to work for sears, and someone( a supervisor) made a racist comment about me, in front of another worker, under me.( I am native american,she was africian american) It turned me off for a long time, because I emailed sears hdqtrs and they acted like they didnt care,and I used to buy everything there! I know not everyone was as bad as Jackie was, but it does leave a bad taste in your mouth!
1 person likes this
• United States
1 Feb 07
Any type of racisism is unfair. It would leave a bad aste in my mouth as well even if it wasn't directed at me.
@matlgal (1687)
• United States
1 Feb 07
LOL a grudge? Nawww not you??? LOL. Well if your going to hold one you couldn't pick a better place than SEARS. I HATE them, all the stores are that way, they hire the rudest most unmotivated people I have ever seen in my life. I wouldn't own anything from Sears even if they were giving it away.... Grudge????? NO I hate them LOL !!!
1 person likes this
• United States
1 Feb 07
LOL Thanks
1 Feb 07
Oh man.. Hold a grudge? check. Have i? check. Do you? check. The people i have a grudge have one a grudge against me. (without reason) i have a reason which i'll share. I hate my wife family. now normally the word "hate" is a very strong word but these spent there whole time telling my wife she was useless, stupided etc. When i came on the scene they tried to pretend to care but they controlled her and i saw this, they actaully didn't like me because i met her online but we did meet at a school trip. Basicly they've tried to not only ruin my wife life but mine as well. Very evil people who i'm happy to say i hate and i will never forgive 'em because they killed apart of because they scared and filled my wifes head with crap. (we lost a baby) loads of events. some day i'll have the happyiness of sharing this with 'em and crush there dreams. I'm sorry for sharing this but if you forgive someone time and time again. the only thing your left with is hate but i'm also a very caring person who loves to treat people in the right way. =) ~Joey
• United States
1 Feb 07
How sad but they will be the losers.
• United States
31 Jan 07
25 Years! Wow! Similar story: When I was in college I wanted to apply for a department store credit card to build a credit background for myself before car shopping. They declined my application stating that I was basically a "ghost" and had no credit. Mind you, they were denying me not because of bad credit but because I had no credit history. My thought was..how is someone supposed to get credit if they won't give you a chance. Even if they had offered me a card with a $100 limit, it would have been a start and I did have income. Another retailer approved my application on the spot. Once I built a history, I've always had excellent credit. The original store I applied at has been trying to get me to sign up for a card with them for years now and I refuse.
1 person likes this
• United States
1 Feb 07
Good for you
• Canada
31 Jan 07
I think a lot of people link patronage of a business to the service received from each individual employee. My sister used to love shopping at one of our several local dollar stores. This one, in particular, stocked a lot of merchandise that cost more than a dollar but was still quite affordable. She often picked up decorative items, kitchen utensils, etc. She was in there one day with my niece, who was I guess about 4 at the time. My niece picked up an item and asked my sister what it was... she answered her and then told her to put it back where she got it. Well, an employee was standing nearby and she went off at my niece for not putting it back "correctly." My sister left her cart, already containing many items she intended to purchase, and walked out. She's never gone back and that was a couple of years ago. My own little grudge is against a particular credit card company. When I got divorced, I went through a rough patch regarding a credit card that my ex refused to pay. Until then, my credit had been immaculate. I resolved the issue with the company immediately and that was that. Well, after the divorce, I got a credit card application in the mail and decided to send it in. This company refused me and it was first ever refusal. I was upset but accepted their decision. Instead, I got a new card through my bank. Now, the same company that refused me phones me once per month trying to give me some stupid platinum card! I have told them every time they call that they were not willing to extend a card to me at a time when I really needed one so don't call me again. Naturally, they do. They get the same speech every time LOL
1 person likes this
• United States
1 Feb 07
Good response, thanks
@lingli_78 (12852)
• Australia
1 Feb 07
yes definitely you still hold a grudge against that store... and it is already over 25 years... incredible... don't you think it is a little bit over-reacting at the first place??? i don't know... i never done that before... if i go to a place and i feel offended by an employee's action or remarks, i will take it straight away to the manager and after that it is up to the manager to take proper action... that's it... i don't like to hold a grudge against anybody because it just make my life more miserable... i am a happy go lucky person... i forgive and forget very easily... cheers...
1 person likes this
• India
1 Feb 07
yes a lot of time but i ignore always .
@kathy77 (7488)
• Australia
1 Feb 07
Oh yes when my friends tell me about a store which is not supplying quality products or food then I do hold a grudge against that store,. oh yes you held a grudge but so would I when you have the money and a good credit what gives them the right to do this to you or anybody else.
1 person likes this
• United States
1 Feb 07
yes you are holding a grudge, and yet we are only human. I used to work for sears, and someone( a supervisor) made a racist comment about me, in front of another worker, under me.( I am native american,she was africian american) It turned me off for a long time, because I emailed sears hdqtrs and they acted like they didnt care,and I used to buy everything there! I know not everyone was as bad as Jackie was, but it does leave a bad taste in your mouth!
• Philippines
1 Feb 07
well, you did hold a grudge, but then if I was gven the same treatment, I might too. that's the reason why business people should make it a point to train their personnel before setting them off to do business.
1 person likes this
• United States
1 Feb 07
I hate sears too! I was buying a sewing machine and the sales person would only talk to my dad. My dad got so angry and told the guy that I was the one with the money but the guy just didn't want to sell to me I guess because I was a woman. Oh, well I just don't go there anymore.
1 person likes this
@apky12 (776)
• United States
1 Feb 07
I think you held a grude :) but I do it big time. I can't help it. I can forgive sometimes but I can't forget ever. I hold a grudge for things years and years ago. I know I get this from my dad b/c we can barely go to any restaurant. If he doesn't like a waiter or something at a restaurant we can never go back. We go to the same 2 all the time.
1 person likes this
@LittleMel (14059)
• Canada
31 Jan 07
Yes, personal and business wise. Easier in business though, I do not recommend them to anybody and they lose money by their own foolishness. I did have a customer who said nasty things before demanding her money back in full. My lawyer said that I will win because everything was put in papers and signed. So we got what we should get and she had to eat her words with half the money. Those who were in supports of her I told my customers about them and so they all knew. Personally I hold grudges longer but since my schedule is always tight I never pay attention much to it. They usually get what they deserve and so I don't want to ruin my dreams thinking about them. Honestly, I always find karma happens, and so I believe it.
• United States
31 Jan 07
I do not hold grudges in my personal life. In business, though, I do sometimes. I expect companies to treat me right as a consumer.
1 person likes this
@wmg2006 (5386)
• United States
31 Jan 07
Yes that is a grudge for sure. I really can't blame you though. There are plenty of places who want your business and apparently they didn't. I am sure sears wants your business, but because of their poor training they lost it. I remember when there was a time that customer service was the most important thing about keeping your job. Things have changed and the employees don't even get chastised about it anymore. I don't hold grudges, but i do get upset and once I have had my say to whoever will listen I forget it and go on. I doubt I would have even remembered the incident 25 years later. LOL
1 person likes this
@irisheyes (4375)
• United States
31 Jan 07
Yep. You definitely can hold a grudge and so can I. Many years ago I wanted to buy my father a Christmas present and I went to the JC Caldwell store in Philadelphia. I just wanted a little sterling key ring that I think cost about $10.00 at the time but I wanted a nice one in a nice upscale little box. Well, they were so rude and condescending that I stormed out and went to Bailey Banks & Biddle which was another upscale Philly jeweler. They were SO nice. I've never bought a piece of good Jewelry any place but BB&B since then and I never set foot in JC Caldwell again.
1 person likes this