My Router Died :-(

@LindaOHio (222302)
United States
August 5, 2020 5:23pm CST
On Tuesday I tried to log into the internet and was unable too. After going through calling Spectrum, etc. I went into the "computer room" and found that my router didn't have any green lights on. I unplugged it, plugged it back in....and all the lights were out. I had to go through some hoops to get a new router -- won't go into details. It had to do with the reps working from home; but Best Buy delivered my new router today. Then I went into a 3-hour marathon to get both my desktop and laptop set up. Part of the problem was that you had to have a smartphone to get instructions for setting up the router! I don't have a smartphone; so I had to call Netgear. I had to run back and forth from one room to another (and I have mobility issues) 4 times to try and get everything coordinated. FINALLY I have my internet again. To make a long story short, I will get to your Discussions and Notifications tomorrow...I spent all of the afternoon with Netgear and going through my 114 emails, paying bills, etc. It will probably take me a couple of days to catch up. So if you were wondering where I was Tuesday and today, that's what I've been doing! Be safe and stay healthy. I will see you again on Thursday. Photo Credit: Pixabay
22 people like this
22 responses
@BelleStarr (61463)
• United States
7 Aug 20
We just replaced our router at the cottage so I feel your pain!! But at least you have it all back now
2 people like this
@lovebuglena (52144)
• Staten Island, New York
13 Aug 20
Our router is directly from Spectrum. Yours is not?
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
13 Aug 20
@LindaOHio We just got theirs. No point in spending extra money. Plus, if anything is wrong they take care of it.
1 person likes this
@LindaOHio (222302)
• United States
14 Aug 20
@lovebuglena That's always the way to go. This original router was mine from at least 7-10 years ago.
@LindaOHio (222302)
• United States
13 Aug 20
No. I purchased my own.
@jobelbojel (36796)
• Philippines
16 Aug 20
Glad you had your new router from Best Buy. I have a router here but I need a new Internet provider.
1 person likes this
@LindaOHio (222302)
• United States
16 Aug 20
Hope you can get a new provider soon.
1 person likes this
@jobelbojel (36796)
• Philippines
17 Aug 20
@LindaOHio I am hoping I can.
1 person likes this
@Tampa_girl7 (54715)
• United States
29 Aug 20
I know how frustrating that can be. Glad you got everything set back up.
1 person likes this
@Tampa_girl7 (54715)
• United States
29 Aug 20
@LindaOHio that’s great.
1 person likes this
@LindaOHio (222302)
• United States
29 Aug 20
Yes, everything is running OK now. Knock on wood.
1 person likes this
@moffittjc (128835)
• Gainesville, Florida
6 Aug 20
Wow, that was quite a process you had to go through to replace and set up your router. I purchased my router through my cable company, so if it ever goes out or fails, I will just call them to come replace it and set up my new one. I would have no idea how to do all that on my own.
1 person likes this
@moffittjc (128835)
• Gainesville, Florida
7 Aug 20
@LindaOHio You would think that as a basic form of customer service they would at least include instructions.
1 person likes this
@LindaOHio (222302)
• United States
7 Aug 20
@moffittjc The only instructions they had were for a smartphone. You had to download an app and go from there. NOT EVERYONE HAS A SMARTPHONE!
1 person likes this
@LindaOHio (222302)
• United States
7 Aug 20
It was fairly simple -- they could have included the instructions in the box. But nooooooo. :-)
1 person likes this
@DianneN (254926)
• United States
10 Aug 20
Wow! Ours was replaced last year. I couldn't do it myself even with a smartphone.
1 person likes this
@DianneN (254926)
• United States
14 Aug 20
@LindaOHio Simple for YOU!
1 person likes this
@LindaOHio (222302)
• United States
14 Aug 20
@DianneN Seriously. It wasn't that bad.
1 person likes this
@LindaOHio (222302)
• United States
11 Aug 20
I had the Tech people guide me through it. It was pretty simple. They could have put those instructions on the sheet easily...they just chose not to!
1 person likes this
@marguicha (230350)
• Chile
5 Aug 20
I had such a problem some time ago in the middle of the lockdown. The young man who came to change the router looked like an alien
1 person likes this
@LindaOHio (222302)
• United States
7 Aug 20
I remember that.
1 person likes this
@marguicha (230350)
• Chile
7 Aug 20
@LindaOHio Thanks be given. The router is in my room.
1 person likes this
@simone10 (54180)
• Louisville, Kentucky
8 Aug 20
I really feel for you. About 10 or so years ago, I knew everything about my computer and how to do anything. My Uncle loved working on computers, and he taught me everything I knew. Flash forward 10 years later and I have no clue anymore and some things he taught me, I surely can't remember.
1 person likes this
@LindaOHio (222302)
• United States
8 Aug 20
My beef was that the instructions were not included with the router for those without a smartphone. I think it's wrong to assume EVERYONE on the planet has a smartphone.
1 person likes this
@simone10 (54180)
• Louisville, Kentucky
9 Aug 20
@LindaOHio I totally agree with you! There are a lot of people who don't have a smartphone.
1 person likes this
@gr8nana6 (6614)
• Conyers, Georgia
6 Aug 20
I'm so glad you got everything working again, I know it is a pain in the neck when something goes awry with our computers.
1 person likes this
@TheHorse (238305)
• Walnut Creek, California
6 Aug 20
Glad you got it fixed. Sounds like a pain.
1 person likes this
@Elizaby (6902)
• Pensacola, Florida
7 Aug 20
Glad you got it fixed.
1 person likes this
@Hannihar (130150)
• Israel
6 Aug 20
@LindaOHio I hate when the router or anything to do with the computer goes out. I am glad you are back in business now.
1 person likes this
@CarolDM (203396)
• Nashville, Tennessee
6 Aug 20
What an ordeal. Nothing is ever easy. Glad you got it going with your new router. Have a good day!
1 person likes this
@DocAndersen (54399)
• United States
6 Aug 20
sounds like a delightful trip. Welcome to becoming an IT person!
1 person likes this
@AmbiePam (120733)
• United States
6 Aug 20
Oh man, that must have been such a pain. I would have been lost trying to figure it out.
1 person likes this
@marlina (154103)
• Canada
6 Aug 20
Not a very good day,
1 person likes this
@wolfgirl569 (135722)
• Marion, Ohio
6 Aug 20
Glad you have everything working now.
1 person likes this
@sallypup (69176)
• Centralia, Washington
6 Aug 20
You certainly got your exercise. I would be in the same pickle as you if that happened to me.
1 person likes this
@JudyEv (382021)
• Rockingham, Australia
6 Aug 20
It's good you're all sorted now. It's such a pain when our computers play up.
1 person likes this
• Rupert, Idaho
6 Aug 20
I was wondering, but it is great to see an update....sorry for all the trouble with the router!
1 person likes this