Customer service HELL at Home Depot. Have you had customer service issues recently?

@TheHorse (205279)
Walnut Creek, California
December 4, 2020 11:55am CST
I just called my local (Concord) Home Depot to see if they have Oil-Based Satin Polyurethane. I use the above on the coasters I make out of guitar sound holes. Over a seven minute period, I was transferred seven times. I spoke to bots. I spoke to humans. The last person I spoke with "disappeared," and then I got the rapid busy signal that says my call has been disconnected. I never did get an answer to my simple question. Have you had similar customer service issues at your stores of choice recently? Are you old enough to remember the days when you would talk to a human, get transferred once, and get an answer to your simple question?
21 people like this
21 responses
marguicha
@marguicha (215189)
• Chile
4 Dec 20
I´m that old. Only last week I tried to talk to my health insurance company (I PAY for it). They only answer COVID related issues. Will I have to get covid in order to have my belly and old knees checked?
4 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
Hmm. Maybe call them (cough) and say you're experiencing (sneeze) Covid symptoms and would like a (ouch, my throat hurts) check-up. And (ouch), by the way, can you check my knees and (gag) my stomach issues while I'm (cough) there?
3 people like this
marguicha
@marguicha (215189)
• Chile
4 Dec 20
@TheHorse I´ll have to practice. When I get mad I cannot cough or sneeze. I only yell.
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
@marguicha Let me coach you...(achoo!).
3 people like this
Marlina
@marlina (154166)
• Canada
4 Dec 20
Yes, I am old enough to remember the better service to the customers,
4 people like this
marguicha
@marguicha (215189)
• Chile
4 Dec 20
@TheHorse My father was so old that he thought that his "WORD" meant something in business
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
Dang. You must be ANCIENT, like me. "Your call is important to us..." Bullsh*t!
5 people like this
popciclecold
@popciclecold (35067)
• United States
5 Dec 20
1 person likes this
Belle Starr (Iz)
@BelleStarr (61047)
• United States
4 Dec 20
Oh yes, I got a massive run around in personal at HOme Depot, finally, after 45 minutes, I got an associate who actually cared.
4 people like this
popciclecold
@popciclecold (35067)
• United States
5 Dec 20
You were lucky.
2 people like this
Belle Starr (Iz)
@BelleStarr (61047)
• United States
6 Dec 20
@popciclecold Yes but it took 45 minutes of hell to get there, She told me they have hired a lot of new people and they just don't know what they're doing.
2 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
6 Dec 20
I finally went to Home Depot, found what I wanted, and got out of there before anyone could torture me.
1 person likes this
NJ Chicaa
@NJChicaa (115921)
• United States
4 Dec 20
That is so frustrating
4 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
Do I go there and see what happens? Do I go to Lowes instead? We shall see.
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
@NJChicaa I should give Lowes a call and see if their customer service is any better.
3 people like this
NJ Chicaa
@NJChicaa (115921)
• United States
4 Dec 20
@TheHorse I prefer Lowes myself
3 people like this
Hillary Ralston
@hillhjill (23664)
• United States
4 Dec 20
Yes I'm old enough lol. But I haven't been into anything like that in awhile but today is the day for that to happen .. having problems with my cricket service and they love to fight with you when you tell them the problems.
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
Fight? Isn't the customer always right?
3 people like this
popciclecold
@popciclecold (35067)
• United States
5 Dec 20
@TheHorse Not anymore.
1 person likes this
Hillary Ralston
@hillhjill (23664)
• United States
5 Dec 20
@TheHorse lol yeah ok we'll go with that.
CarolDM
@CarolDM (203454)
• Nashville, Tennessee
4 Dec 20
I see you have been converted to a cat person. Customer service is almost gone these days.
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
It's incredible to me. The younger generation will have NO IDEA of what customer service was like.
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
@CarolDM Like kicking back and having a face-to-face conversation?
3 people like this
CarolDM
@CarolDM (203454)
• Nashville, Tennessee
4 Dec 20
@TheHorse As well as many other things will be gone.
3 people like this
snowy
@snowy22315 (169643)
• United States
5 Dec 20
That is par for the course these days I am afraid. It is rare to get a real human and one that speaks good English.
1 person likes this
The Horse
@TheHorse (205279)
• Walnut Creek, California
5 Dec 20
Very true. It's all about profits.
1 person likes this
Four Walls
@FourWalls (61952)
• United States
4 Dec 20
My dear mother of blessed memory said that dealing with Home Depots in her job (scheduling their trash pickups) was the worst part of the job. So apparently they haven’t learned anything in 35 years.
3 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
Apparently not. Maybe I'll write a note to Corporate. It worked with Guitar Center years ago. I scored some free Elixir strings for my hardship.
2 people like this
Anna
@LadyDuck (457412)
• Switzerland
5 Dec 20
I am glad that we live in the "OLD world", I still speak to humans when I call the customer support.
1 person likes this
Anna
@LadyDuck (457412)
• Switzerland
6 Dec 20
@TheHorse Our Internet provided conducted a survey to ask if people agreed to have an all automated customer service system, 95% said they wanted to continue to talk to a human, no robots.
The Horse
@TheHorse (205279)
• Walnut Creek, California
5 Dec 20
I would prefer to live in the "old world." I did talk to a couple of humans along the way, but all they did was transfer my call, sometimes back to where I started!
1 person likes this
Greg
@xander6464 (40826)
• Wapello, Iowa
4 Dec 20
I remember when you talked to people when you called a business. I also remember when theaters only charged 50 cents and usherettes would sit on your lap and entertain you if the movie was dull. I hate being this old! Did I tell you I'm going to be 30 in 2024?
2 people like this
Greg
@xander6464 (40826)
• Wapello, Iowa
5 Dec 20
@TheHorse It could be! February 2?
2 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
5 Dec 20
@xander6464 Um...19...something?
2 people like this
The Horse
@TheHorse (205279)
• Walnut Creek, California
4 Dec 20
I too am going to be 30 in 2024. Perhaps we have the same birthday as well.
2 people like this
Eva James
@wolfgirl569 (94806)
• Marion, Ohio
5 Dec 20
Not too bad compared to that.
1 person likes this
DianneN
@DianneN (246334)
• United States
4 Dec 20
I don’t shop there, but there are many other places, including banks, that give one the runaround. It’s so aggravating and frustrating. AND, I don’t care for their music when they put me on hold.
2 people like this
popciclecold
@popciclecold (35067)
• United States
5 Dec 20
I thought I was the only one. Lol
1 person likes this
paigea
@paigea (35635)
• Canada
8 Dec 20
I had good service at the home improvement shop yesterday. Do you think they they know I'm the mystery shopper
1 person likes this
The Horse
@TheHorse (205279)
• Walnut Creek, California
8 Dec 20
Do you have a big sacrlet "M" on your chest?
1 person likes this
The Horse
@TheHorse (205279)
• Walnut Creek, California
9 Dec 20
@paigea Most excellent idea!
1 person likes this
paigea
@paigea (35635)
• Canada
8 Dec 20
@TheHorse Maybe I should get one for when I am not on a job
1 person likes this
Teti ariani
@Cheyee (8362)
• Pakanbaru, Indonesia
4 Dec 20
Calling call centre always transferred few times only ended up being disconnected. Just like my experience.
1 person likes this
Heather Echola
@GardenGerty (157494)
• United States
5 Dec 20
I worked at a Wal Mart during an era when I might BE the answer to the simple question, whether it was my department or not. Customer service seems to have deteriorated to "self service". I am surprised they have not figured a way for you to go look for yourself by doing some kind of video chat.
Judy Story
@jstory07 (134302)
• Roseburg, Oregon
5 Dec 20
To get a answer to a question is very rare anymore.
Marsha
@MarshaMusselman (38616)
• Midland, Michigan
4 Dec 20
I rarely shop there I mostly go to Lowe's I am both are in my town. I didn't know satin paints were still made. Maybe everyone was in break or lunches.
1 person likes this
Judy Evans
@JudyEv (325377)
• Rockingham, Australia
4 Dec 20
I'm old enough to remember when we didn't have a phone - although most people I knew did. :)
1 person likes this
Lena Kovadlo
@lovebuglena (43059)
• Staten Island, New York
5 Dec 20
I had it happen to me once. I was on hold with customer service for a while and then the guy came on and transferred me to another guy only to have call get disconnected. If there is an issue with my cable or Internet service and I call my cable customer service I am greeted by a bot, which proceeds to help me solve the issue myself. And doesn't offer me to be connected to a rep for a while.
LindaOH
@LindaOHio (155562)
• United States
5 Dec 20
Yes, these days of automated phone systems have, for the most part, ruined customer service. You can go around and around for decades and never get a real person to talk to. Frustrating!