Do managers matter at work? Heck yes!

@TheHorse (157270)
Walnut Creek, California
August 6, 2022 10:34am CST
I mentioned in a previous post that I had a really cool supervisor at Guitar Center. He knew the names of my students and made them feel comfortable. He called me when a student had cancelled, so I could rearrange my food breaks. He was forgiving when students had to cancel late, and did not deduct a lesson from them. He even bought us pizza sometimes, so we would not starve to death while teaching. But he moved on to another position at our store. He has been replaced by another fella who seems to be a decent young man, but he is not as special as the other guy. And he's on my sh*t-list right now because he may have cost me one of my favorite students. She is a little girl of eight who is fired up about both guitar and piano. I have taught her chords and scales and standard kid songs like Mary Had a Little Lamb and Twinkle Twinkle Little Star. But I have also taught her the intro to Smoke on the Water, the lead to Sweet Child of mine, and much of the intro to Yes's Roundabout. And the first few measures of Bach's Minuet in G on piano. I'll try to attach a photo of the two of us after she performed at one of our student "Open Houses." She practices every week and is fearless about performing. She also thinks I'm "the best teacher ever." Her dad called me the other day and told me had had cancelled her lessons for now. My new supervisor and he had had an argument over payment. The father has some sort of gift card from her elementary school that helps pay for her lessons. The new supervisor demanded dad's credit card information over the phone. Dad had said he was busy at work and would deal with it when he brought his daughter in. The supervisor would not relent, and dad got pissed off and cancelled her lessons. I will call my supervisor's supervisor and hope that things can get worked out. The father said to me, "I would never set foot in that store again, because of that guy." Was he throwing a bit of a tantrum (I deal with tantrums every day in my other main job)? I would have to say yes. But is his frustration justified? Again I would have to say yes. I'll leave it at that for now.
15 people like this
13 responses
@JudyEv (282631)
• Rockingham, Australia
7 Aug
That is such a shame. Can you give private lessons? I hope it can be sorted. And I've just been reading about spontaneous fires starting from underground in Montana.
2 people like this
@TheHorse (157270)
• Walnut Creek, California
7 Aug
Do they know what is causing them? Is it near Yellowstone?
2 people like this
@TheHorse (157270)
• Walnut Creek, California
7 Aug
You sent me down a rabbit hole. I just finished this article. Coal fires. Mostly to the southeast of my cabin.
https://www.hcn.org/issues/54.8/wildfire-the-fires-below
2 people like this
@JudyEv (282631)
• Rockingham, Australia
7 Aug
@TheHorse I didn't actually read all the article but I see you went down the rabbit-hole yourself.
3 people like this
@luisga814 (4346)
• Quezon City, Philippines
6 Aug
Guitar Center is somewhat a place of selling guitars and other string instruments?
2 people like this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
Guitar Center is a large corporation. They sell guitars, electric pianos, recording equipment, etc. They also offer guitar, bass and piano lessons.
2 people like this
@luisga814 (4346)
• Quezon City, Philippines
6 Aug
@TheHorse Oh. Great to know. I just remember this name because that supposedly my account as a customer service representative 3 years ago. But didn't continue, my supervisors then, choses me to send to a fashion dress and shoes.
2 people like this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
@luisga814 Heh. What did you do for Guitar Center?
2 people like this
@RubyHawk (66602)
• Atlanta, Georgia
6 Aug
What a shame I don’t know what kind of excuse your supervisor cooked-up that prevented him from waiting until the child came in for payment but he’ll lose customers if he keeps that up. The little girl will be so disappointed.
2 people like this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
Her dad told me she was WAY disappointed.
2 people like this
@RubyHawk (66602)
• Atlanta, Georgia
6 Aug
@TheHorse That’s too sad.
2 people like this
@TheHorse (157270)
• Walnut Creek, California
7 Aug
@RubyHawk Maybe things can be fixed. I don't know.
2 people like this
@celticeagle (134856)
• Boise, Idaho
6 Aug
Not good business to act like that at all. How long do you think this guy will last with his attitude?
2 people like this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
I have no clue. I talked to the Guitar Center "lead" today. I wasn't able to get through to his supervisor.
2 people like this
@celticeagle (134856)
• Boise, Idaho
7 Aug
@TheHorse.........I hope they nip it/him in the bud.
2 people like this
@TheHorse (157270)
• Walnut Creek, California
7 Aug
@celticeagle I will provide a report.
2 people like this
@xander6464 (35326)
• Wapello, Iowa
8 Aug
Some managers have to learn, "The customer is always right," the hard way. I hope things get worked out.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
8 Aug
We made some progress today. She and I have a lesson next week. But her dad is still majorly pissed off.
1 person likes this
@xander6464 (35326)
• Wapello, Iowa
8 Aug
@TheHorse Things are moving in the right direction.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
8 Aug
@xander6464 I am OK with "moving in the right direction."
1 person likes this
@BarBaraPrz (37504)
• St. Catharines, Ontario
6 Aug
If she was already a student there why did the new manager demand the payment information that should have been on file? Very nice pic, btw, just photoshop out the cartons in the background.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
Should we replace them with unicorns and rainbows?
1 person likes this
@BarBaraPrz (37504)
• St. Catharines, Ontario
6 Aug
@TheHorse No, blue sky will do.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
@BarBaraPrz We have some good photoshoppers here. I'll leave it up to them.
1 person likes this
@arunima25 (74907)
• Bangalore, India
6 Aug
Sorry about the situation..It hurts to loose a good student. I just hope that the father of the girl and the supervisor talk once again and sort the things out and the girl is back to classes.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
6 Aug
I am going to contact my supervisor's supervisor. She was supposed to contact the student's father, but had not yet as of when I spoke with him.
1 person likes this
@arunima25 (74907)
• Bangalore, India
4h
@TheHorse Hope all is sorted soon. It's a shame that the girl has to miss the classes due to all the misunderstanding and miscommunication.
@porwest (54866)
• United States
14h
There are good managers and bad ones. Similar to what we used to say in the Navy. "There are chiefs, and there are E-7s." They both wore anchors on their collars, but the ones that mattered were the ones that respected you, and they equally commanded respect. THOSE were the chiefs. The rest were just E-7s. Sometimes you run into a guy who just tends to forget that while he is "in charge," the PEOPLE who are UNDER him are actually the ones who call the shots. Respect the people working for you and they will perform for you. Treat them poorly and they'll gives you poor results. It's that simple. Plus, there's the turnaround thing. If they have to keep hiring new people, it makes their job harder. Of course, they tend to always blame the other guy for their own failures to lead.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
5h
What is the meaning of the term, "E-7"?
@moonandstars (60456)
• Zagreb, Croatia (Hrvatska)
7 Aug
it could be customer's younger spirit but also not understanding not every customer will be afraid of him. he might be mad cause he won't make money but good reputation is more important. for me, it's better if father did this in person. it is strange and uncomfortable giving your card details over phone. i understand father's pov.
1 person likes this
@TheHorse (157270)
• Walnut Creek, California
7 Aug
I hope they can work things out.
@aninditasen (7494)
• Raurkela, India
7 Aug
Some supervisors are sometimes very inconsiderate and therefore loose clients or students or whoever they work with. They need to study the situation first.
@LindaOHio (98943)
• United States
7 Aug
That is such a shame!!! Hopefully things can get worked out. I love the picture.
@LadyDuck (399736)
• Switzerland
7 Aug
This is a shame, a Manager should never be so "strict" he told him he could not take care of the matter at that moment, he had not to insist. Do you believe you can do something talking with his daughter?
@wolfgirl569 (57972)
• Marion, Ohio
7 Aug
A manager can make or break a business.