Do managers matter at work? Heck yes!
By The Horse
Walnut Creek, California
August 6, 2022 10:34am CST
I mentioned in a previous post that I had a really cool supervisor at Guitar Center. He knew the names of my students and made them feel comfortable. He called me when a student had cancelled, so I could rearrange my food breaks. He was forgiving when students had to cancel late, and did not deduct a lesson from them. He even bought us pizza sometimes, so we would not starve to death while teaching. But he moved on to another position at our store. He has been replaced by another fella who seems to be a decent young man, but he is not as special as the other guy. And he's on my sh*t-list right now because he may have cost me one of my favorite students. She is a little girl of eight who is fired up about both guitar and piano. I have taught her chords and scales and standard kid songs like Mary Had a Little Lamb and Twinkle Twinkle Little Star. But I have also taught her the intro to Smoke on the Water, the lead to Sweet Child of mine, and much of the intro to Yes's Roundabout. And the first few measures of Bach's Minuet in G on piano. I'll try to attach a photo of the two of us after she performed at one of our student "Open Houses." She practices every week and is fearless about performing. She also thinks I'm "the best teacher ever." Her dad called me the other day and told me had had cancelled her lessons for now. My new supervisor and he had had an argument over payment. The father has some sort of gift card from her elementary school that helps pay for her lessons. The new supervisor demanded dad's credit card information over the phone. Dad had said he was busy at work and would deal with it when he brought his daughter in. The supervisor would not relent, and dad got pissed off and cancelled her lessons. I will call my supervisor's supervisor and hope that things can get worked out. The father said to me, "I would never set foot in that store again, because of that guy." Was he throwing a bit of a tantrum (I deal with tantrums every day in my other main job)? I would have to say yes. But is his frustration justified? Again I would have to say yes. I'll leave it at that for now.
15 people like this
• Walnut Creek, California
You sent me down a rabbit hole. I just finished this article. Coal fires. Mostly to the southeast of my cabin.
• Quezon City, Philippines
@TheHorse Oh. Great to know. I just remember this name because that supposedly my account as a customer service representative 3 years ago. But didn't continue, my supervisors then, choses me to send to a fashion dress and shoes.
• United States
There are good managers and bad ones. Similar to what we used to say in the Navy. "There are chiefs, and there are E-7s." They both wore anchors on their collars, but the ones that mattered were the ones that respected you, and they equally commanded respect. THOSE were the chiefs. The rest were just E-7s. Sometimes you run into a guy who just tends to forget that while he is "in charge," the PEOPLE who are UNDER him are actually the ones who call the shots. Respect the people working for you and they will perform for you. Treat them poorly and they'll gives you poor results. It's that simple. Plus, there's the turnaround thing. If they have to keep hiring new people, it makes their job harder. Of course, they tend to always blame the other guy for their own failures to lead.
• Zagreb, Croatia (Hrvatska)
it could be customer's younger spirit but also not understanding not every customer will be afraid of him. he might be mad cause he won't make money but good reputation is more important. for me, it's better if father did this in person. it is strange and uncomfortable giving your card details over phone. i understand father's pov.