We're getting a new credit card
By Judy Evans
@JudyEv (352955)
Rockingham, Australia
February 3, 2023 7:07am CST
Firstly, two jokes about farmers and farming to justify the photo of a John Deere tractor.
1 If you think you’re a person of influence, try ordering someone else’s dog around. And
2 A bee is a lot faster than a John Deere tractor.
Now for the serious stuff:
My husband went to the chiropractor the other day and when he went to pay, his Visa card wouldn’t work. Luckily, he had another card that he could use. Later, he tried to get in touch with the bank to find out what the problem was.
After holding in a queue for some 40 minutes, he was able to speak to a human. Because of the topic, she had to transfer him to someone else – and then the call disconnected. The wait next time was only 30 minutes and the situation has now been resolved.
Apparently, some unauthorized activity had been noted on the card and they had stopped its use. He really appreciated the bank doing this but now they will issue him a new card. Any businesses that get paid automatically will need to be informed that there is now a change of card number.
But that’s a long time to be put on hold. I would have been jumping up and down in frustration.
27 people like this
28 responses
@allknowing (145359)
• India
3 Feb 23
It is good that the bank found out about that unauthorized activity
5 people like this
@allknowing (145359)
• India
4 Feb 23
@JudyEv I think it is the downloading of Apps that exposes personal info. I do not download any
4 people like this
@JudyEv (352955)
• Rockingham, Australia
4 Feb 23
@allknowing I don't know how they got hold of his number. I don't think he has downloaded any apps recently but perhaps he has.
2 people like this
@RebeccasFarm (94526)
• Arvada, Colorado
3 Feb 23
Oh dear the very same happened to me coincidentally Judy.
5 people like this
@RebeccasFarm (94526)
• Arvada, Colorado
4 Feb 23
@JudyEv Yes well I had to fight to get it taken care of but the majority of it the credit card company took care of and dismissed the charges so I would not have to pay.. but there were a few more charges that I got a bad customer svc agent and she wanted to argue with me, so I just paid them..small charges that were not mine. Still, most of the charges were done in one day..so I cant say that it was totally taken care of. I am sorry that happened to you as well.
3 people like this
@JudyEv (352955)
• Rockingham, Australia
5 Feb 23
@RebeccasFarm When something like this goes wrong, it can be such a rigmarole to get any sort of satisfaction.
2 people like this
@JamesHxstatic (29411)
• Eugene, Oregon
3 Feb 23
Those hold times are hard to deal with. This happened to me too late last year. I appreciate the banks being vigilant on our behalf and I'm glad that with credit cards, we are protected.
5 people like this
@FourWalls (74515)
• United States
3 Feb 23
Yes, it’s a pain to be on hold. (Question: do you get routed to a call center in India the way Americans do? 
) It’s also a tremendous blessing that they monitor that. I had that happen once…bought dinner and it was fine; checked in to the hotel and it was rejected. The company said someone tried to buy $100 worth of stuff at a Walgreen’s in Chicago while I was in Kentucky. They were fabulous about it. (And that taught me to always have an extra credit card with me, in case.)
) It’s also a tremendous blessing that they monitor that. I had that happen once…bought dinner and it was fine; checked in to the hotel and it was rejected. The company said someone tried to buy $100 worth of stuff at a Walgreen’s in Chicago while I was in Kentucky. They were fabulous about it. (And that taught me to always have an extra credit card with me, in case.)4 people like this
@JudyEv (352955)
• Rockingham, Australia
4 Feb 23
Often the service centres are in India or the Philippines. And Vince, with his hearing problems, often has trouble understanding someone with too strong an accent. Often now, he puts the phone on speaker and I hang around in case I need to interpret. 
4 people like this
@DaddyEvil (147754)
• United States
3 Feb 23
When you get the new card, tell me the numbers on it via the pms and I'll help you keep it safe. 
I'm glad they caught the unauthorized use and stopped the card but they should have notified you as soon as they did that.
I'm glad they caught the unauthorized use and stopped the card but they should have notified you as soon as they did that.3 people like this
@DaddyEvil (147754)
• United States
3 Feb 23
@JudyEv He could also have checked online after putting in the card site himself. (The cards here have the site printed on the back of the card.)
3 people like this
@wolfgirl569 (115835)
• Marion, Ohio
3 Feb 23
I hate how long many places keep you on hold anymore. But very glad they blocked the card
3 people like this
@wolfgirl569 (115835)
• Marion, Ohio
4 Feb 23
@JudyEv Hubby had a bunch of small ones on his one time. They were buying stuff in Canada
3 people like this
@JudyEv (352955)
• Rockingham, Australia
4 Feb 23
@wolfgirl569 You'd have to wonder how they get the card number.
2 people like this
@Marilynda1225 (84610)
• United States
3 Feb 23
Glad it was resolved but having to spend that much time waiting to talk to a human is crazy. Being disconnected and having to call again would have made me pull my hair out
4 people like this
@moffittjc (124240)
• Gainesville, Florida
3 Feb 23
Here in the US I would consider a 30-minute wait time a blessing, as opposed to the hour or more people can wait to talk to a live human.
It's been a long time since I had to deal with a situation similar to what Vince went through, but I got lucky in that instance in that the credit card company called me directly to let me know they suspected fraudulent charges on my card. I was able to verify right over the phone which charges were my legit ones, and which ones were the fraudulent ones. They then issued me a new card.
3 people like this
@moffittjc (124240)
• Gainesville, Florida
5 Feb 23
@JudyEv One of the reasons I use my credit cards to pay for everything is because of the fraud protection.
1 person likes this
@just4him (318816)
• Green Bay, Wisconsin
4 Feb 23
@JudyEv I can understand that. I needed to use a different card for Amazon when the one I used before someone hacked it, declined. They charged it when they were ready to send the item. By then it was already closed. I needed to use my PP debit card for the purchase.
2 people like this
@koopharper (7601)
• Canada
3 Feb 23
Good thing they prevented fraud on the card but too bad he had to wait that long on hold. Sounds like they got a big rash of this all at once.
3 people like this
@LindaOHio (188287)
• United States
3 Feb 23
I usually have no wait time when it comes to the credit card company. I don't like it when they have to issue a new credit card all the time. It's necessary; but it's very inconvenient.
3 people like this
@dgobucks226 (36490)
•
3 Feb 23
Speaking to a human being for customer service today is like going around a maze and trying to find the pathway out 
These companies do everything in their power to make you utilize automation or solve the situation online. Don't they think I would do this method if I could. Sometimes only a real person can solve the problem! I mean who wants to be put on hold for 45 minutes and be transferred around to get a resolution. And don't get me started on their button phone menus which go around in circles 
Seems it is a problem which companies have no resolution for. Every time I have a payment issue with my cable company that is what happens to me.
These companies do everything in their power to make you utilize automation or solve the situation online. Don't they think I would do this method if I could. Sometimes only a real person can solve the problem! I mean who wants to be put on hold for 45 minutes and be transferred around to get a resolution. And don't get me started on their button phone menus which go around in circles Seems it is a problem which companies have no resolution for. Every time I have a payment issue with my cable company that is what happens to me.3 people like this
