Vouchers Received / myLot

United States

March 26, 2024 6:09pm CST

I wrote a couple of times about some spoiled ham I got from Kroger's Ruler Foods. I wrote them to tell them about the issue and they said they would send some vouchers to compensate me. They did not initially, so I wrote them again to let them know no vouchers had been received. They responded and told me they were sorry I did not "receive them," and they would "send them again." Today I finally received two vouchers from Kroger worth $3 each, or $6. I have set them aside and will use them during my next shopping trip at my local Ruler Foods store. It pays to speak up.

13 people like this

12 responses

Anna

@LadyDuck (478198)

• Italy

27 Mar 24

I remember the photo you posted of the spoiled ham. I am glad you received those vouchers.

2 people like this

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Anna

@LadyDuck (478198)

• Italy

27 Mar 24

@porwest - And you are right, when I notice that a discount was not applied I go back to the cashier. It's not only for the money.

2 people like this

Jim Bauer

@porwest (102426)

• United States

29 Mar 24

@LadyDuck Businesses need to be checked, for sure. If you give them an inch, they WILL take a mile.

2 people like this

Jim Bauer

@porwest (102426)

• United States

27 Mar 24

Me too. It's more about the principle than the money. I was glad they came through and made things right.

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Greenery8

@grenery8 (18070)

• Zagreb, Croatia (Hrvatska)

27 Mar 24

you need to be persistent with frauds, well done

1 person likes this

Jim Bauer

@porwest (102426)

• United States

17 Jun

Well, I am not sure they defrauded me. They simply sold me bad ham and then took their sweet time refunding me with the vouchers. I suspect had I left it alone, they'd never have actually sent the vouchers.

1 person likes this

Jim Bauer

@porwest (102426)

• United States

17 Jun

@grenery8 I sure wasn't going to let them slip by without ponying up. lol

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Greenery8

@grenery8 (18070)

• Zagreb, Croatia (Hrvatska)

17 Jun

@porwest it makes sense when you say it like that

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Kareng

@kareng (76917)

• United States

27 Mar 24

That is great that they finally followed through. Makes for good customer service!

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Kareng

@kareng (76917)

• United States

28 Mar 24

@porwest You can say that again!! Impossible to find anymore!

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Jim Bauer

@porwest (102426)

• United States

29 Mar 24

@kareng It's kind of crazy, when you think about it. For many of these businesses, the customers are the ONLY reason they exist. It's literally their bread and butter. You'd think they'd make that a top priority.

1 person likes this

Jim Bauer

@porwest (102426)

• United States

27 Mar 24

Something that is very hard to come by these days.

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Jeff Moffitt

@moffittjc (124794)

• Gainesville, Florida

28 Mar 24

Why didn’t you just take the spoiled hand back to the store and get a refund?

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Jeff Moffitt

@moffittjc (124794)

• Gainesville, Florida

1 Apr 24

@porwest That’s the lazy man’s answer. Haha

1 person likes this

Jim Bauer

@porwest (102426)

• United States

29 Mar 24

At the time I didn't feel like it. lol

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LindaOH

@LindaOHio (193630)

• United States

27 Mar 24

I'm glad you finally received your vouchers.

1 person likes this

Jim Bauer

@porwest (102426)

• United States

17 Jun

I was too. I hate throwing food away for one, and I hate wasting money even more. I used the vouchers.

1 person likes this

@dgobucks226 (36662)

•

29 Mar 24

It does. A well written well intentioned letter is an effective way to receive satisfaction. I've done this with companies like Cable and for hospital bills. Well done!

1 person likes this

Jim Bauer

@porwest (102426)

• United States

17 Jun

Sometimes it's worth it to take a stand and stand your ground. Like I always say, even if it's one cent, if they do it to 1000 people they take in $10 they didn't earn, and especially if it's a big company, they could take in a million extra pennies and that's $10,000. They add up.

1 person likes this

RasmaSandra

@RasmaSandra (86650)

• Daytona Beach, Florida

27 Mar 24

Congrats to you and glad you got them,

1 person likes this

Jim Bauer

@porwest (102426)

• United States

29 Mar 24

Thank you. Me too.

1 person likes this

Judy Evans

@JudyEv (357633)

• Rockingham, Australia

27 Mar 24

At least you've got the vouchers now.

1 person likes this

Jim Bauer

@porwest (102426)

• United States

17 Jun

I was very happy when I finally got them.

1 person likes this

Lena Kovadlo

@lovebuglena (47114)

• Staten Island, New York

27 Mar 24

How long did it take to finally get the vouchers? And why was it $6? Was that how much you had spent on the ham? I remember some time ago I bought capers from lidl. They came in a small glass jar. After eating some I noticed the next day that there was a big broken piece of glass in the jar. I wrote lidl about it on fb. They sent me an envelope so I could mail them that piece of glass, supposedly for further investigation. And they sent me a $25 lidl gift card. Really? They could’ve sent more than that.