I just had an incredible experience! Maybe I am not in Hell!

@TheHorse (205131)
Walnut Creek, California
April 2, 2024 2:42pm CST
I sometimes consider the possibility that I have already died and gone to Hell. I spend more time on hold than I do kissing pretty girls. I am owed $1150 by someone from a foreign country that I did a bunch of pro bono work for (in addition to some paid work). A malignant narcissist is running for President of the United States. Kids can rob Walgreens (pharmacy) stores here with absolutely no consequences. But all of that is forgotten this morning. I had an experience that I've only had perhaps three times in the past five years: I called a phone number for help about something, was only on hold for half an hour, and got to speak with someone who spoke English and knew what he was doing. Have you ever had an experience like this? Even in the past five years? (Insert your native language if is not English.) I spoke with someone at Social Security who told me how much I'd get if I applied for Social Security now, how I can do so, and how I should deal with the computer screw up that has left me on hold for hours trying to figure out how to get my Medicare autopay working properly again. Short of a car crash that leaves me alive but paralyzed, I don't think it would be easy to ruin my day. I get to teach at Guitar Center this afternoon. Have you ever spoken to a Customer Service representative who spoke your language and was competent? I hope this is the beginning of a good roll.
17 people like this
16 responses
@snowy22315 (169532)
• United States
2 Apr
Yes, sometimes..but you usually have to wait on hold for them a long time.
3 people like this
@snowy22315 (169532)
• United States
3 Apr
@TheHorse Everybody who works for my current ISP seems to be Hispanic.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
Sometimes I just hang up after an hour or to on hold. I am probably the most miffed by people who speak no English.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
@snowy22315 Most Hispanics here in California speak decent English.
1 person likes this
@just4him (305330)
• Green Bay, Wisconsin
2 Apr
Wow! That's great! Especially from Social Security. I'm glad you got hold of a competent person.
2 people like this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
It really did make my day. Guitar Center has been fun so far.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
4 Apr
@just4him Another day of lessons done.
1 person likes this
@just4him (305330)
• Green Bay, Wisconsin
3 Apr
@TheHorse I'm glad it's lots of fun.
1 person likes this
@much2say (53868)
• Los Angeles, California
2 Apr
Such an experience might have made me faint . I got the taste of both sides last year when making a zillion calls to help my mother out. The incompetent ones were a nightmare to deal with. The completely competent ones were a "pinch me, is this for real" moment - and yah, life felt good after that.
1 person likes this
@much2say (53868)
• Los Angeles, California
3 Apr
@TheHorse Right? That's humans for ya.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
4 Apr
@much2say It says something about hiring. I cannot believe how many incompetent ECE and other teachers I've worked with.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
It's odd how variable the competence is among these people.
1 person likes this
@kaylachan (57319)
• Daytona Beach, Florida
2 Apr
rarely. But then I typically avoid having to deal with customer service because many try my patience.
1 person likes this
@kaylachan (57319)
• Daytona Beach, Florida
3 Apr
@TheHorse I can do mine online. I perfer it that way.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
@kaylachan I am not as competent as you on-line. I always encounter a question that I cannot answer.
@TheHorse (205131)
• Walnut Creek, California
3 Apr
When it comes to stuff like health care, I have no choice.
1 person likes this
@LadyDuck (457201)
• Switzerland
3 Apr
Yes, every time I call a "local" public offices I get nice people speaking Italian (well Swiss Italian) who can give me all the info I am asking for.
1 person likes this
@LadyDuck (457201)
• Switzerland
3 Apr
@TheHorse The public places have great local people, the commercial places (like the Internet provider) are a mess!
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
@LadyDuck The local people around here seem nice enough to me.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
You are blessed!
1 person likes this
@JudyEv (325248)
• Rockingham, Australia
3 Apr
Actually, once we get through to a person, we usually get very good service. It's making the breakthrough that's difficult.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
You don't get "representatives" or "associates" that don't speak your language?
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
4 Apr
@JudyEv What is interesting to me is that they get training in speaking with "less of an accent," but they don't get adequate training in UNDERSTANDING spoken English. I wish Maluse were around. She would challenge me for expecting others to understand English. But I am American. And when I deal with American companies, I would like to speak to someone who understands English. I don't feel that makes me a "bad person."
1 person likes this
@JudyEv (325248)
• Rockingham, Australia
3 Apr
@TheHorse We get them from time to time with quite strong accents. Vin often explains he's a bit hard of hearing and could they please slow down a bit and mostly that solves the problem.
1 person likes this
@GardenGerty (157463)
• United States
3 Apr
I actually got to speak to customer service this evening who had a nice southern drawl. And we fixed hubby's problem.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
Way cool!
@celticeagle (158606)
• Boise, Idaho
2 Apr
Life is quite a negative place if you look at it that way. You were only on hold for 1/2 an hour? You are one lucky guy. I do hope you got computer screw up figured out. I used to work as a Customer Service Representative. Talking to a competent one is really hard nowadays. They used to teach them a lot back in the day but not so anymore.
1 person likes this
@celticeagle (158606)
• Boise, Idaho
5 Apr
@TheHorse ........Like when I called the new bank I have a card with recently. Customer service obviously kept having me hold on while he looked up the correct thing to read. It was weird.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
5 Apr
@celticeagle I find it creepy.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
They sometimes just seem to send them out there with a few things to read.
1 person likes this
@sabtraversa (12808)
• Italy
2 Apr
I've always been lucky with calls but I don't really have to call that often as I can get most things done on the internet. Even when I was told the operator would be located in a foreign country (within the EU, they specified), he spoke Italian very well and had no accent. Even natives can have an accent, but this guy spoke so clearly he could have worked for a radio! Of course; while no rocket science degree was needed, he was also competent. And I believe there's no hell except on earth, so it can't get worse than this... hopefully.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
I hope it doesn't get worse than what we see on Earth.
1 person likes this
@LeaPea2417 (36382)
• Toccoa, Georgia
3 Apr
Sometimes, but I still feel guilty telling off a cellphone guy through customer service 10 years ago who sold me a phone that had a problem. I should not have been so rude to him. I realize he was just trying to do his job.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
4 Apr
The people n the "front lines" are underpaid folks trying to get by. But when they are rude, the words "entitlement issues" come into my head.
1 person likes this
@wolfgirl569 (94684)
• Marion, Ohio
2 Apr
It is rare but I have had it happen
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
Such moments must be celebrated.
1 person likes this
@mom210 (9037)
• United States
3 Apr
no and that is especially true if I am dong anything with any form of government. nice job getting somebody with half a brain.
@RasmaSandra (73158)
• Daytona Beach, Florida
2 Apr
Glad you had such a great experience. I hope you had a great afternoon at the Guitar Center,
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
Thanks. Guitar Center has been fun so far.
1 person likes this
@1creekgirl (40384)
• United States
2 Apr
That was truly a once in a lifetime experience. I'm very jealous.
1 person likes this
@TheHorse (205131)
• Walnut Creek, California
3 Apr
I have had it happen a handful of times before.
1 person likes this
@LindaOHio (155421)
• United States
3 Apr
Yes, I actually have, as bizarre as that might seem. Sorry about the $1,150. That sucks. Have a good day.
@MarieCoyle (28145)
3 Apr
For all of those to happen in one day is a miracle! I had to call my internet provider yesterday. Of course, the call was routed out of the country. I can usually understand most of what is said through a thick accent, but this was impossible. I handed my son my phone, and he couldn't understand the lady, either. There were two babies crying in the background...add that to someone we couldn't understand, we ended up saying thank you and then I hung up. I did call them again today. Same problem. I asked for a supervisor to call me, and he was very easy to understand. I wonder, why doesn't someone check when they hire people, that they can speak clearly enough for us to get it?