It quit talking to him

Tweet

I got an unknown number call, but between the two messages they had left at different times I figured out who they were. And it was not spam or a scam. It was a bit important. Bob is supposed to take his blood pressure on a wifi connected blood pressure monitor every day. They called this afternoon because they are not getting readings, and left a number for us to call. This device recites the readings out loud, but it quit a few days ago when we gave it new batteries due to error messages. We thought it was a glitch. There is the actual blood pressure device, plus a "box" that connects to the internet. I called the "call back" number they had left and was told they are not getting any readings. So this very nice customer service person directed me to the switch on bottom, and that did not fix it. Then we checked the power strip. . . it was on and okay. I unplugged the plug and moved it to another outlet, and the lights came on on the box. I also had to talk to a nurse to let her know we were testing a device. Bob had to give his permission for her to talk to me. Once the lights were on and the connection re established, Bob had to take another reading and the customer service person monitored to make sure it went through.The device is speaking to Bob again. Everything is running appropriately now. I am "in love" with technology and keeping it functioning.