Wrong Delivery From the Pharmacy

My wife had a problem like this. They shipped the wrong test strips. We called and they said they would ship the right ones, in the meantime, we purchased the correct strips at the pharmacy. We only bought the smallest package because the correct strips were on the way. When the strips arrived, they were the same wrong strips. I noticed charges for both wrong orders on my card. It took several attempts to fix the mess. I eventually got the refund and a mailing label to return the two wrong orders. Since then we have switched to the monitor and don't use strips anymore. With the monitor, you can read your blood sugar at any time using the small device connected by Bluetooth. Insurance paid 100%. I hope you get the new reader this afternoon. I wonder why insurance can get away with not covering such a necessary item?

Everyone understood the problem and they were willing to solve it. That's good customer service.

It's good that they will make that change. I am having mine mailed to me now with my new insurance and they give me a 90 day supply on each of three I get. Now why in the world do they insist on sending them monthly when I have enough for 3 months? I just do not get it.

As they say if it is not one thing it is another at least it will be corrected

That's great that you have medics willing to figure out things when there is an issue. Sciatica is such a horror. I've been coping with it for way too long.

Hope it happens.

It would be great if they could replace your machine to match your strips. But I believe the pharmacy should have informed you that they would be changing the strips and replaced the machine altogether. But that's okay because it'll be replaced anyway.

I’m liking that pharmacy.

Glad you can get it worked out

Darn insurance. Well I'm glad the new pharmacy is helping you to get what you need. Hope the meds take care of your eye and sciatica. Oy, Hubby is having sciatica issues right now (it flares up every now and then). The other day he was in line . . . standing from 7:30am - 3pm . . . and you know being in 1 position for too long can start it. Thank goodness when there is finally relief from that pain!

I am glad that the pharmacy can give you a new machine. We now have this problem here in Europe, the insurance companies only want to pay for "non brand" medications.

Glad you got it all figured out

It would be cheaper to get the right test strips. It boggles my mind how some insurances decide on what they will cover. I had a temp medication that was much cheaper, safer and would help denied but, a procedure was offered at 10X the cost.

Sounds like a bit of a hassle, but it’s great that the pharmacy is being responsive.

It's good they're bringing in a new machine. I consumed my strips two weeks ago and didn't purchase one as there's a testing center in the mall where I used to go. I hope sugar levels will be manageable.

Its a good thing that things went well in the end.

I hope they will bring the equipment so you can use the strip

Sorry to hear about the mix up with your test strips but glad they have provided you with a new machine. I am sorry to hear about your sciatica. 4 weeks ago l coughed & popped a disc with instant bilateral sciatica. Once you have had it before you know what it is. As it happened at the weekend l waited till Monday to phone the doctor. She said you need to come so l can examine you. I said you clearly did not hear I cannot stand up. She said drive here by car. How do you suggest l do that I just told you l cannot stand! I hope your pain soon resolves!

I hope, your problem is sorted out by now. I'm late today to come here.

Hope that they bring the new equipment soon. Good to know that your insurance covers for these. Ours don't.