On hold.

@TheHorse (238268)
Walnut Creek, California
March 26, 2026 11:52am CST
As you know, I need knee surgery. I have been trying to schedule my surgery for for several months. I think there may have been some kind of strike at my medical provider. When I call orthopedics, I get put on on "eternal hold." I am too busy to hold for more than an hour or so. Right now it's been only about 20 minutes, so I'll just soldier on. Have you ever been unable to contact your medical provider?
18 people like this
20 responses
@AmbiePam (120533)
• United States
26 Mar
Oh, lord, yes. My pain management doctor. Yesterday I couldn’t get a hold of him because he was in Slovakia.
3 people like this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
Why Slovenia?
2 people like this
@AmbiePam (120533)
• United States
26 Mar
@TheHorse His fiancée is from Slovakia so he took a vacation to go back with her.
3 people like this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
Oops. I mean Slovakia.
2 people like this
27 Mar
Oh dear Trying to get hold of our health centre here is a nightmare I phoned for Yvonne at 8.03AM It opens at 8AM " You are number 27, in the queue"
2 people like this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
@Ineeddentures Understood. Sometimes, here they say you can leave a number and they will call you back. But not always.
2 people like this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Did you ever get through?
2 people like this
27 Mar
@TheHorse I hung up when it was number 18 after half an hour
2 people like this
@dodo19 (48119)
• Beaconsfield, Quebec
26 Mar
It's so frustrating when this sort of thing happens. Hopefully you're able to get through.
1 person likes this
@dodo19 (48119)
• Beaconsfield, Quebec
27 Mar
@TheHorse Glad you were able to talk to someone.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
@dodo19 Hopefully they will call me back.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
I actually got through to a human after only 25 minutes on hold.
1 person likes this
@celticeagle (189792)
• Boise, Idaho
27 Mar
I can't remember ever having a problem.
1 person likes this
@celticeagle (189792)
• Boise, Idaho
27 Mar
@TheHorse ........I'm sure they do. Yes, I have been some places i really liked but have always been happy here. Good hospitals, lots of good doctors.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
@celticeagle I go through Idaho every Summer on my way to and from Montana.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Maybe I will move to Boise. I think Idaho is pretty. Do they need music teachers up there?
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
27 Mar
Is there an option for them to call you back? I remember I was calling someone and I waited on hold for a little bit and then an option came on for them to call me back so I opted for that.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
I have experienced that as well .In this instance, it did not happen, but someone picked up after about 25 minutes of hold time.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
@lovebuglena Sometimes I just give up. Usually after 45 minutes or so.
1 person likes this
@lovebuglena (52144)
• Staten Island, New York
27 Mar
@TheHorse that’s a long wait but good thing it wasn’t longer than that.
1 person likes this
@MarieCoyle (59107)
26 Mar
So frustrating to be on hold for a long time. If I call the medical people for anything, most of the time I do now get moved to a message system that says to leave the information, etc. and the nurse or whoever, will call me back and they actually do call, even though sometimes it takes a few hours. It's better than having to just be on hold for half the day. Of course, if that option isn't offered, I am waiting...and waiting. I hope you can reach them for the answers you need.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
Yeah.A call back is better than nothing. I actually got through after 25 minutes or so of waiting.
1 person likes this
@MarieCoyle (59107)
27 Mar
@TheHorse I'm glad you got through to them. I know it's frustrating.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
@MarieCoyle Hopefully I will get a call back.
1 person likes this
• Philippines
26 Mar
I hope you can find a way to get your knee surgery. I am very thankful that our doctor is always available and reachable, and he always say in advanced when he will be out of the country, and before that, he makes sure that all of his patients who needs urgent medication was being taken care of. I pray that you will get your knee surgery soon.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Thank you. Yours sounds like a great doctor!
@rakski (156247)
• Philippines
27 Mar
Fortunately, it is easier than usual here at times
1 person likes this
@rakski (156247)
• Philippines
29 Mar
@TheHorse it would be annoying to wait long
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Glad to hear that.
1 person likes this
@DianneN (254949)
• United States
26 Mar
It doesn’t happen often, but what a pain when it does.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
I just have to "carry on."
1 person likes this
@DianneN (254949)
• United States
27 Mar
@TheHorse My doctor would schedule the surgery and let me know. I hope you get an appointment soon.
@JudyEv (381781)
• Rockingham, Australia
27 Mar
Some places think we have nothing to do all day but hang on the end of a phone line. I hope you got through eventually.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Thank you.I am glad it is not heart surgery.
1 person likes this
@Shiva49 (28366)
• Singapore
27 Mar
Thankfully, no. We can contact medical providers without delay and schedule an appointment depending on the urgency.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Wow! That is incredible to me.
1 person likes this
@aninditasen (18198)
• Raurkela, India
27 Mar
My cardiologist is not keeping well so I have to search for someone other cardiologist. Wish your knee surgery is done soon.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Thank you. Will you find a new cardiologist?
1 person likes this
@aninditasen (18198)
• Raurkela, India
30 Mar
@TheHorse I have to.
@iKONICNoona (4392)
• Philippines
27 Mar
Thats so sad to hear. Dont they have direct line to call so that patients wont be waiting?
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
They do not.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
@iKONICNoona Thank you.
• Philippines
27 Mar
@TheHorse Oh my thats so sad to hear, hope you can make an appointment with your doctor, get well the soonest.
1 person likes this
@Jehanne (1836)
• Philippines
27 Mar
Yes. That was after my surgery and I was already return home for recovery but something happen that we reach out again to my surgeon but was unavailable due to he was in the OR at the time my parents called him.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
How long did it take you to get the services you needed?
1 person likes this
@Jehanne (1836)
• Philippines
27 Mar
@TheHorse he was unreachable the whole time. I was referred to other surgeon and that surgeon happens to by father's surgeon and my surgeon professor back in the day.
@jstory07 (148720)
• Roseburg, Oregon
26 Mar
Oh yes all the time. I give up and go in person to take care of the issue.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
In person? Does it work?
@wolfgirl569 (135583)
• Marion, Ohio
26 Mar
I hope you get through. I have not had a problem yet
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Glad to hear that.
1 person likes this
@RasmaSandra (97912)
• Daytona Beach, Florida
26 Mar
I have no medical provider but I wish you the very best of luck getting all this straightened out and your knee taken care of,
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
27 Mar
Thank you.
1 person likes this
@sallypup (69157)
• Centralia, Washington
26 Mar
Always.
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
Odd. Don't they know that stress reduces our immune system's ability to function properly?
1 person likes this
@LindaOHio (222288)
• United States
28 Mar
Yes, especially when they won't return calls. Do you have anyone to help you when you do get the knee surgery done? Besides Kitty that is.
@Wrexxo (1582)
26 Mar
That could be really frustrating..hope you are able to schedule your suggery soon
1 person likes this
@TheHorse (238268)
• Walnut Creek, California
26 Mar
Thank you. We shall see.
1 person likes this