That was a long phone call and chat

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After not having a Sam's Club membership for five years, we purchased an upgraded membership in October 2025. I have never been able to sign in or register my membership online, although I can go in the store and shop to my heart's content. The line was crazy at the desk, the day we rejoined. There was one person working the desk who handed off to someone else in the middle of two memberships joining at the same time. I was chatting with AI, who passed me to a real person, Byron, at my request. Byron did what he could by chat, and when that did not work, he called me. He had to remove my e mail from my old account. He changed my phone number from my old landline to my current cell phone. All in all, we tried everything and still got messages that my name and number did not match. I was tired, and ready to give up. I told him I would just go into the membership desk in person, eventually, and see what they could do. I described the chaos of the day we signed up. I told him I would not be surprised if I was given someone else's card. That comment triggered a thought for Byron. He asked me to spell my first name as I entered it, and then my last name as I entered it. Eureka!! They had transposed two letters in my last name. I had to type my name in spelled wrong in order to sign in!!! I still will have to have it fixed in person, but that is okay. He figured it out. Now I can shop online and pick up my order. Hurray!!