Customer Service Please!
By celticeagle
@celticeagle (193907)
Boise, Idaho
September 16, 2026 11:52am CST
I worked in customer service for 30 years. So when I have to talk to someone and communicate information over the phone I do expect to speak to someone I can understand.
Today I called MTM or NonER to set up transportation for my daughter for her October medical injection. The young girl who answered was very hard to understand. I've done this hundreds of times and they pretty much use a formatted speech so I just answered the whole thing as I always have.
I just called back and actually got someone who enunciated her words so I could understand. So info was verified and I am happy with the set up. I am proud of myself because I didn't get upset, I ignored her bad enunciation instead of continually asking her to repeat herself. (If it had not been a set format like it was we would have had a problem).
Job well done.
No one else seems to care if a representative speaks clearly or not so why should I? Life's too short.
The picture is from my collection.
8 people like this
8 responses
@DaddyEvil (178544)
• United States
16 Sep
I always wanted to speak clearly when somebody called me for help with something and always wanted them to speak clearly to me, too. 
3 people like this
@celticeagle (193907)
• Boise, Idaho
16 Sep
People don't seem to care how they are perceived by others. Or how they sound and speak. I think it's sad.
3 people like this
@celticeagle (193907)
• Boise, Idaho
16 Sep
@DaddyEvil .........There isn't much you can do. People used to care about doing a good job but nowadays it's a sh*t show.
2 people like this
@DaddyEvil (178544)
• United States
16 Sep
@celticeagle Yes, I know. I don't know what to do about it, though.
3 people like this
@MommyOfEli2013 (93358)
• Rupert, Idaho
17 Sep
That's very good to hear that you got someone you could understand. We've used the mtm company when we had to take my son to the neurologist in. Boise a couple years back and it wasn't always easy to handle the set up
Very cute picture!
3 people like this
@celticeagle (193907)
• Boise, Idaho
17 Sep
Thank goodness. I'm glad I had some patience to put up with her.
@celticeagle (193907)
• Boise, Idaho
16 Sep
I couldn't really. I have just called so many times to set up transportation that I know the questions and information needed so I made it through.
2 people like this
@kaylachan (86613)
• Daytona Beach, Florida
17 Sep
It is what it is. It's chaned a lot over the years.
3 people like this
@BACONSTRIPSXXX (19003)
• Torrington, Connecticut
16 Sep
You should here the customer service people from my company, their in India or Indonesia. Whenever I get a service call I can barely understand them
2 people like this
@celticeagle (193907)
• Boise, Idaho
16 Sep
I get the same thing. I hate it. I'm already nervous if I am calling for help with something.
2 people like this
@Ineeddentures (44832)
•
16 Sep
Oh
Well let's see
So our internet provider called me about something and I couldn't understand a word he said
I asked if i could speak to someone that i would be able to understand
And the guy called me racist
2 people like this
@celticeagle (193907)
• Boise, Idaho
17 Sep
@Ineeddentures .......you're a nut is what you are.
2 people like this
@Ineeddentures (44832)
•
16 Sep
@celticeagle
Aye
I'm fed up with it
I'm not racist.
I know Im not
I can't runna race if I tried
2 people like this
@celticeagle (193907)
• Boise, Idaho
12h
I see. We used to get Indians when I had a Dell computer and called repair. This gal had no accent.
@celticeagle (193907)
• Boise, Idaho
12h
And when I have an issue I'm nervous so it's nice to have someone I can understand on the other end of the phone.
1 person likes this
