Customer Service Stories..

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For those who work, or have worked in customer service, you probably have some crazy stories to share. Either funny stories, pleasant stories, or stories of completely rude and obnoxious people! For me it's the obnoxious ones that stick out the most. I get quite a few of them in any given week. Had one yesterday that had me fuming for hours!! I opened yesterday morning, and opening is not an easy job! You get in at 6am and spend the next 4 hours running your butt off to get the day's bread made, make all the prep for the day (and we slice all our veggies fresh each day), make soup, coffee, cookies, meatballs all while handling customers as they come in. Once you're finally done with all that.. the lunch rush starts, so you literally get no breaks and no down time all day! So this guy calls me up early in the morning when I've got a million other things going on. He's asking me about our steak sandwiches, what time to we start serving them and what do we put on them. he asks if we put fried onions on it. I say no, we have fresh, raw onions you can put on it if you want. He says he wants 4 steak sandwiches "And don't put any onions on it, I don't want onions!". Okay, fine. So I had a couple other things I really needed to finish up before I started making his subs, and I just started to make them when he calls back. He says he wants another sandwich with "scrambled egg". What do you think this is, Denny's? I don't sit here making eggs to order, geez! So I tell him we only have like pre-cooked egg patties. He says that's fine. So, I ask the usual questions, what kind of bread, what kind of cheese, is it toasted? Then I ask if he wants white or yellow egg. We have both. He says "White egg?" okay, you want white eggs.. "NOOO!! What is white egg?" um, it's egg without the yolk. He says "What the he..! I'm gonna throw up, that's disgusting!" Really? Did I need to know that information? Yellow please would suffice, or no thanks, or something. You didn't need to tell me you're going to throw up, because now I might throw up.. how gross!! So he goes on this long rant about how disgusting and how he wants to throw up and blah blah blah, then says "Don't you dare put white egg on my sandwich". Well you know, that's why I ask which one you want! Some people like white, because they're healthy or maybe they don't like the yolk. Some people want the yellow. Everyone has different preferences. Do I need to know why you do or don't like one or the other? No!! All I need to know is which one you want.. it shouldn't start some long rant about how it's going to make you throw up. For crying out loud! I really hope my customers at the bank aren't nearly as nuts as some of the customers I deal with at Subway! Do you have any customer service stories to share?