Thanks, Delta, for my free faucet!
@AbbyGreenhill (45490)
United States
January 5, 2016 10:39am CST
When we bought this house 2 1/2 years ago it was just 2 years old. It needed few changes or updates except for the kitchen. We had the cheap laminate counters replaced with granite, changed out the electric cook-top for a gas cook-top, had a granite sink installed and a Delta faucet to replace the ugly cheap one that was here.
The last few days I noticed that when I moved the faucet from one sink to the other it made a 'screeching' sound, but not every time. By yesterday evening each time I moved the faucet it screeched.
My husband said the "O" ring inside the faucet was bad and that he could not fix it. Delta products are under warranty and I have had experience with that over the years. I called Delta and gave the man all the information on exactly what was going on. He said that Delta would replace the faucet. It will be going out today.
As per the Delta website, that faucet is just shy of $300. I bought mine through Faucets Direct.com and their price is a little lower than that. Either way, Delta is replacing it and it won't cost me a dime. My husband will install the new one.
It pays to buy from a reputable company, especially one that offers a great warranty.
Photo is mine of the current faucet.
13 people like this
14 responses
@Marilynda1225 (91076)
• United States
5 Jan 16
It's nice to hear that Delta stands behind their products. It's doubly nice that they are replacing your faucet for free and your husband can install the new one
3 people like this
@Marcyaz (35316)
• United States
5 Jan 16
@marilynda1225 It is nice that delta is sending them a new faucet and her husband will install it.
2 people like this
@AbbyGreenhill (45490)
• United States
5 Jan 16
@Marcyaz If I had to pay a plumber I wouldn't be quite so happy!
1 person likes this
@AbbyGreenhill (45490)
• United States
5 Jan 16
If the faucet (or whatever) can be fixed using parts then they send parts, but if the item needs to be replaced they replace it. My husband's uncle was a plumber and he taught him a lot so he is my plumber and works cheap!
1 person likes this
@AbbyGreenhill (45490)
• United States
7 Jan 16
@enlightenedpsych2 according to their website they have lifetime warranty.
@celticeagle (189833)
• Boise, Idaho
6 Jan 16
That is a great warrantee. Glad it worked out so well for you. No more screeching. Yeah!
1 person likes this
@celticeagle (189833)
• Boise, Idaho
6 Jan 16
@AbbyGreenhill ...I have never had a faucet that made such a noise.
@AbbyGreenhill (45490)
• United States
6 Jan 16
The noise is like nails on a blackboard.....I can't wait for the new one.
1 person likes this
@infatuatedbby (94909)
• United States
8 Jan 16
That is great to hear you were able to receive a replacement. I love reliable companies like that!
1 person likes this
@infatuatedbby (94909)
• United States
8 Jan 16
@AbbyGreenhill Definitely! And I love the stainless steel faucet!
@AbbyGreenhill (45490)
• United States
8 Jan 16
@infatuatedbby Thanks, me too LOL!
1 person likes this
@AbbyGreenhill (45490)
• United States
8 Jan 16
Thanks, if this was a $30 faucet I would not think much about it breaking or buying a new one, but when you pay a lot of money you hope it lasts a while.
1 person likes this
@LadyDuck (502427)
• Italy
6 Jan 16
@AbbyGreenhill Surely not. I prefer to spend more for some items, but to be sure that I can count on a great customer support and free replacement.
@AbbyGreenhill (45490)
• United States
5 Jan 16
If you buy a $30 one at Walmart you don't get lifetime warranty LOL!
1 person likes this
@AbbyGreenhill (45490)
• United States
6 Jan 16
The one we had at our previous home we paid a lot more than that for Delta.
2 people like this
@slund2041 (3314)
• United States
6 Jan 16
I am glad Delta is doing the right thing by you.
1 person likes this
@AbbyGreenhill (45490)
• United States
6 Jan 16
Thanks, so are we. I sure didn't think it would die after only 2 1/2 years.
@LeaPea2417 (40029)
• Toccoa, Georgia
5 Jan 16
I am glad you had a great warranty from a good company.
1 person likes this
@AbbyGreenhill (45490)
• United States
5 Jan 16
Me too, I would hate to have to spend all that money again for a new one.
1 person likes this
@PatZAnthony (14749)
• Charlotte, North Carolina
5 Jan 16
More should replace these faulty items they sell to us.
We had to replace a Kohler faucet (free)-they sure don't make things like they once did!
1 person likes this
@AbbyGreenhill (45490)
• United States
5 Jan 16
Unfortunately they don't make them like they used to. If they did they would save themselves money by not having to replace any. But of the 3 kitchen faucets in three homes this is the first one we needed replacing.
1 person likes this
@Jessicalynnt (50523)
• Centralia, Missouri
6 Jan 16
wow that's good coverage for their product there!
1 person likes this
@AbbyGreenhill (45490)
• United States
6 Jan 16
it is nice isn't it...when it started making noise, so did I then I remembered their lifetime warranty!
2 people like this
@Jessicalynnt (50523)
• Centralia, Missouri
6 Jan 16
@AbbyGreenhill that's the kind of thing that has people coming back, despite price
@BACONSTRIPSXXX (18112)
• Torrington, Connecticut
6 Jan 16
Nothing like a good product with a warranty lol
