Spent four hours on the phone today getting my internet to work.
By The Horse
@TheHorse (238337)
Walnut Creek, California
July 4, 2021 8:04pm CST
Don't ask me if I recommended Comcast. Got hung up on twice after half an hour (each) on the phone. Got transferred to a third party that said "we no longer support that model. Call your service provider." Finally got through to a guy who spoke fluent English and was able to help me. Now the day is almost over.
17 people like this
17 responses
@divalounger (6182)
• United States
5 Jul 21
I can't abide Comcast--glad to see they haven't done a thing in the last 10 years to improve their customer support
4 people like this
@TheHorse (238337)
• Walnut Creek, California
6 Jul 21
@divalounger It does help when you're trying to solve a nuanced technical problem. Why don't they hire more people who speak English?
@wolfgirl569 (135881)
• Marion, Ohio
5 Jul 21
I just use the hotspot on my phone anymore
3 people like this
@DaddyEvil (174590)
• United States
5 Jul 21
Don't say things like that! You'll confuse poor pony! He still thinks a flip phone is state-of-the-art!
3 people like this
@wolfgirl569 (135881)
• Marion, Ohio
5 Jul 21
@DaddyEvil 
Sorry I forgot about that.
Sorry I forgot about that.3 people like this
@DaddyEvil (174590)
• United States
5 Jul 21
@wolfgirl569 It's alright. I don't think you damaged his fragile brain but try not to let that happen again.
It's alright. I don't think you damaged his fragile brain but try not to let that happen again. 3 people like this
@kaylachan (84823)
• Daytona Beach, Florida
5 Jul 21
Yeah. I'll stick with Att thank you.
2 people like this
@TheHorse (238337)
• Walnut Creek, California
5 Jul 21
@lovebuglena Sigh. Have you consulted with them about it? I have nothing more to say. 
@lovebuglena (52201)
• Staten Island, New York
5 Jul 21
@TheHorse I have cell service with them. For some damn reason reception doesn't work well in my house and I have to resort to turning on wi-fi calling if I wanna be able to use my phone to make and receive calls.
1 person likes this
@DaddyEvil (174590)
• United States
5 Jul 21
I've never heard of Comcast. And yes, the work-from-home operators get paid by the number of people they "help" and get off the line again. When they hung up on you, they get to count that as a satisfied customer happily served.
3 people like this
@DaddyEvil (174590)
• United States
5 Jul 21
@TheHorse Maybe but probably he was a supervisor and you got him because everyone else was already busy with customers...
The work-from-home operators all have to follow a script and walk each customer through the same thing(s) every time. Only the supervisors can go off script and help someone.
1 person likes this
@TheHorse (238337)
• Walnut Creek, California
5 Jul 21
@DaddyEvil Maybe he was a supervisor. I didn't ask him. I wonder how much they pay those poor clueless ladies in the Philippines. Dang it. I don't think I own Comcast stock.
1 person likes this
@TheHorse (238337)
• Walnut Creek, California
5 Jul 21
Maybe the English-speaking dude I talked to was moving on to a new job. He actually took some times with me and explained what he was trying to do. Something worked, though I'm not sure what it was. The Filipino babes were sweet, and repeated words like "fabulous," but they didn't know much, except for what they were reading in front of them.
2 people like this
@DocAndersen (54399)
• United States
5 Jul 21
sorry about that - there is a reality of the internet that we forget. It is entirely digital! no connection, no chance!
2 people like this
@TheHorse (238337)
• Walnut Creek, California
5 Jul 21
@DocAndersen Glad to hear that.
1 person likes this
@DocAndersen (54399)
• United States
5 Jul 21
@TheHorse if it helps, you are horse shaped ones and zeros on my end!
1 person likes this
@BarBaraPrz (51837)
• St. Catharines, Ontario
5 Jul 21
Maybe they thought you were JJ and were trying to get some back...
Anyway, looks like you got your internet going again.
1 person likes this
@TheHorse (238337)
• Walnut Creek, California
5 Jul 21
@BarBaraPrz I've enjoyed the ones I've seen so far.
1 person likes this
@allen0187 (59828)
• Philippines
5 Jul 21
Hate it when this happens. Customer service is non-existent anymore.
1 person likes this
@allen0187 (59828)
• Philippines
6 Jul 21
@TheHorse good luck finding a new one.
1 person likes this
@rebelann (117258)
• El Paso, Texas
5 Jul 21
I really hate when I get a service rep who claims to understand and speak English but the poor thing hasn't a clue what I'm talking about. I've resorted to requesting they transfer me to someone whose first language is English. That got their attention.
1 person likes this
@lovebuglena (52201)
• Staten Island, New York
5 Jul 21
I hate it when I am placed on hold for a long time and then get disconnected. It's also very frustrating when I want a real person to help me resolve my issue but have to first deal with the stupid automated machine to try and help me before I figure out how to get a rep on the line.
1 person likes this
@TheHorse (238337)
• Walnut Creek, California
5 Jul 21
@lovebuglena I often never get to a live person. When I do, they often don't speak any English.
@lovebuglena (52201)
• Staten Island, New York
5 Jul 21
@TheHorse Like if I am calling with an issue and I know that the automated thing won't help me I don't want to have to deal with it and want to go straight to a live person. Sometimes that's too much to ask.
1 person likes this
@RasmaSandra (98026)
• Daytona Beach, Florida
6 Jul 21
I hope you get your Internet problems taken care of, The internet here is courtesy of AT & T
1 person likes this
@RasmaSandra (98026)
• Daytona Beach, Florida
8 Jul 21
@TheHorse I would say quite good, usually the Internet works without interruptions, My friends have the works downstairs and I get good WiFi connection, There are some interruption but rarely and for a very short time and it resets itself,
@LindaOHio (222624)
• United States
5 Jul 21
Knock on wood. My internet has been running pretty well lately. Sorry you had a problem.
1 person likes this
