Entitled customer

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When you see someone act a bit entitled in a busy store, it is interesting to see how the employees react. Sunday I took a prescription in to drop off at Dillons in Newton. Of course while there I had to buy a few things. I followed a woman with a few things, very few, into an open line. Sunday right after church is always a busy time in the store. The woman had a large deli container of who knows what. Aluminum pan with foil lid and price sticker. She had maybe five other things, plus a huge hanging basket of petunias hanging off the front. She unloaded her basket, and was rung up and then says "Oh,I forgot to get a gallon of milk would someone go get me one?" Cashier looks down the line, pulls a young person off bagging and asks her to get the lady some milk. The girl politely asks what kind she wants. . . she says "I don't know" , so they ask her what color the lid is, she does not know. The bagger goes for the milk. lady starts to pay. Meanwhile the line is building. Cashier asks if she will pay for the milk separately. She says "no" and continues standing, holding up the line. Once the bagger gets back the original ticket is voided, a new ticket is rung up with the milk, the lady pays, the bagger starts her real job, bagging. Miss customer gets annoyed with how things are handled, because bagger puts the pot of plants inside the cart. Woman snapped at her and says "I had it hanging on the front outside the cart" Don't hit anyone with it. The bagger, who had not seen the original way the plant was loaded did as she was asked. All this was done with good graces. The customer service was good. You could see the cashier was a bit frustrated. The bagger was consistently polite. The line got longer, but could not be helped. I guess my thoughts on a situation like this is that I would have gone ahead and paid, let the line keep moving. Possibly even bag and stack my items in the cart as I wanted them while the bagger was not present. I would have put my cart at the service desk, gotten my own milk and paid there, so as not to make the lines get longer. I am not sure this customer even said "thank you". Maybe I am all wrong.