Do You Tend To Keep Things Rather Than Returning Them?

@Janey1966 (24126)
Carlisle, England
March 15, 2012 12:01pm CST
I'm not too bad in this area. What tends to happen with me is I buy something, wear it a few times and (either) I go "off it" or it mysteriously doesn't fit me anymore. I then donate the clothes to charity as it gives me a good excuse to start again. However, due to lack of finances I have been keeping hold of my clothes for as long as possible! No, my main problem seems to be with ONLINE PURCHASES. The latest being my Morphy Richards Kettle that I went on about a couple of months ago. Bought it from Amazon. It seems to be faulty (but not all the time) so I contacted Morphy Richards and they said that Amazon has bought their one-year warranty off them. Nice to know! So I've emailed Amazon to see if they can help..but, I dunno..sending stuff back is such a PAIN! I should've sent the 3-tier steamer back AS SOON AS IT ARRIVED (not purchased from Amazon) last year because the quality of it was so bad..but I couldn't be bothered. We have used it but it's leaking now so we're going to go to a proper SHOP (which is what we should've done in the first place) and buy a better one from there. Isn't it a pain when something doesn't work properly?
7 people like this
26 responses
@GreenMoo (11842)
15 Mar 12
I bought a steam juicer online last year and the hassle factor involved with arguing with them and sending photos back and forth just made me think sod it. It's upstairs on the shelf, still not working.
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Is that what they wanted from you..photos? It's awful when they place barriers in the way like that.
1 person likes this
@GreenMoo (11842)
15 Mar 12
Yes, and from the photos it was really hard to assess the damage as the surface was reflective. Givin up just seemed easier. My other half has promised to have a go at fixing it, but I'm not holding my breath .....
1 person likes this
@Hatley (164484)
• Garden Grove, California
16 Mar 12
he he other halfs are either really good at fvixing things or they are not. thats been my experience. lol lol
@marty3888 (2359)
• United States
15 Mar 12
I tend to keep it. The difference is electric percolators. I don't know what's going on with them. I bought a Hamilton Beech one some time ago. It lasted about 3 or 4 months. I e-mailed them telling them of the problem. they ne-mailed me back saying it shouldn't do that. they mailed me a packing slip, postage paid. In the mean time I read that alot of people had the same problem. I sent it out, in the mean time, went to a thrift shop and bought an automatic drip. In the mean time, I heard Farberware made good percolators. So I bought one. In the mean time the new Hamilton Beech arrived! The Farberware lasted about 5 monthsw, then that one stopped working. I took it back and they told me to get another one. (fortunatly, I kept the receipt.) Now this one has started to go out but the last couple of days it's been working. If this one goes out, I'll just go get the one that I got from Hamilton Beech.
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Deary me, have they started making them in China or something?
1 person likes this
@marty3888 (2359)
• United States
16 Mar 12
ha ha! good one! And it is too bad because the coffee is more hot, the coffee tastes better. But an automatic drip coffeemaker can last 3 or 4 years and so far these percolators haven't lasted one year yet. So far this one is working and if it does go on the fritz I have that one downstairs that Hamilton Beech sent me.
@inertia4 (27713)
• United States
15 Mar 12
It definitely is a pain in the butt. I know because that has happened to me with a few things. I did go through the trouble to return it. But what I like better is if I order something online, say at Sears or Target, if it is no good, I could always go to the store and return it. Thats a lot better then sending it back in the mail.
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Well, one good thing about this country being so small is that I'm able to return my kettle to Amazon without much fuss at all really. In fact, once I've sorted the printed returns labels out (that I received in an email attachment would you believe) I can just take the boxed kettle round the corner to a shop that's open all hours and it gets collected from there. Awesome service! How I love Amazon..even more now! Oh, yes, and they're sending me a replacement free of charge too. No doubt I shall type one of my positive reviews once it arrives.
2 people like this
@inertia4 (27713)
• United States
23 Mar 12
Well, I ordered from Amazon a few times and the few things that I did buy were fine. I did not have to return anything. I have also ordered things from Apple online, and I can tell you that they send their products real nice. I have never had a problem.
@free_man (7337)
• United States
15 Mar 12
Hi Janey. I got two things off line and both was faulty so I tend to not buy anything on line. I had to return both of them and as you say it is a pain in the @ss to try and get your money back. Now if I buy something from the store even if I opened it up and found that it wasn't what I wanted I take it right back. I usually always get my money right back. I don't like getting something that don't do what it is supposed to do.....LOL
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
I know what you mean. I've also complained to Argos as I bought an iron from them recently and I'm not 100% happy with it. Let's see if I get a result from them as I have with Amazon!
2 people like this
@BarBaraPrz (20791)
• St. Catharines, Ontario
15 Mar 12
"Isn't it a pain when something doesn't work properly?" Yup, it is.
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
1 person likes this
@Micmac (9465)
15 Mar 12
No matter where I buy an item online or from store and I'm not happy with the puurchase, returning it is one huge pain in the tuckus! And I hate it when I buy a software and open it then it's not what I expected, then I am stuck with it for life because the return store policy is that there is no return, exchange for any software package opened. It will sit on my shelf collecting dust! I usually return items rather than keeping them mostly. I don't really like keeping clothing or shoes if it's the wrong color or the style is unsuitable. Then there are some crappy stores who give me the run around and refuse to take a return because they say the product is defected and I have to go complain to the manufacturer. I remember one store manager refuse to take a return on an item because he said I didn't packed the product up properly. I had to talk to him for an hour to agree for my return. What a headache!
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
I agree, that's so annoying. Some stores seem to have a better returns policy than others which is very odd. You would think they'd operate the same way seeing as all of them sell the same old tat lol.
1 person likes this
• United States
15 Mar 12
Yes. I always return items when they don't work. Have a great day!
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Good for you!
1 person likes this
@GardenGerty (102595)
• United States
15 Mar 12
Mostly I buy durable goods in person. I buy consumables online,like vitamins. I like to see what I am buying upfront, or I sometimes have to buy it in a hurry and cannot wait for mail. I would not enjoy returning things either, and would probably keep them. That is part of why I have not started with E bay either, I would have to pack and mail things.
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Haha! Well, last year I had a bit of an ebay frenzy, selling things on there but I'm lucky because John can bring home boxes from work if need be, so parcelling anything up (if it wasn't a local pickup) wasn't a major problem for me. As for Amazon today, they've been brilliant and all I have to do is place a printed return authorisation label in the box (will probably use the new box that's coming with the new replacement kettle in it) and a returns label stuck onto the box with the faulty kettle in it, obviously. Then, all I have to do is take it to a shop round the corner (that's open all hours) and it gets picked up from there. Apparently, it's an official pick-up point that I never knew about, which is good to know for future reference!
1 person likes this
@MandaLee (3738)
• United States
15 Mar 12
Yes. If the item does not work, I will return it. Have a great day!
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Which is exactly what I'm doing lol. Amazon have been great too.
1 person likes this
@maezee (33461)
• United States
15 Mar 12
If I bought it online...I probably wouldn't return it, just because you're right - it's ANNOYING to have to ship it back, wait for a refund, etc. That's why I don't really buy clothes online - because there is too much of a risk that it wouldn't fit right and then I would be stuck either keeping it when I won't wear it or having to go through the hassle of returning it by mail. Ugh. As far as returns in store, I'm totally fine with those.
1 person likes this
@Janey1966 (24126)
• Carlisle, England
15 Mar 12
Hi maezee! Well, there's me thinking it would be horrendous trying to return something back to Amazon but they've been brilliant. Initially, I received an email from them apologising for the faulty kettle and they've included a link to a page where I print various labels off. The best thing is, once it's boxed up I can take it to a local store just round the corner and that's it! I'm also being sent a replacement free of charge. Awesome service I must say!
1 person likes this
@else22 (4319)
• India
17 Mar 12
I don't buy anything online. All necessary things are available here in shops. The shopkeepers are cooperative and friendly to us. If I purchase something from then and find that it is not working or is not in a good condition, then we return it and they generally have no objection in taking it back or replacing it. I can never get this facility if I buy things online.
@Janey1966 (24126)
• Carlisle, England
18 Mar 12
It's good that you can buy whatever you want in your local area.
@else22 (4319)
• India
18 Mar 12
Yes, almost all things of my choice and requirement are available here.
@bounce58 (17524)
• Canada
23 Mar 12
I used to be that way. When I buy something, and I don't like it, or if it's faulty, I would rather keep it than go through the hassle of lining up, filling up paperwork to return it. Then, I had a chance to work at a retail store (just for a few months). And I saw how brazen some people are at returning items. Even when it's something they've already clearly used. And I saw how some customer service people don't even care. So, I've taught myself to return stuff.
@Janey1966 (24126)
• Carlisle, England
23 Mar 12
Haha! Good for you!
@SViswan (12071)
• India
22 Mar 12
Unless I've checked it out immediately and it's an expensive buy, I don't return. Can't take the trouble to do it. I've got loads of junk at home. My mom's the same way and I probably inherited this quality from her :-P
@Janey1966 (24126)
• Carlisle, England
22 Mar 12
Get it on ebay!
• India
21 Mar 12
it happens at times the product does not work properly. however i tend to keep the product to avoid the hassles of returning...emails...courier...phone calls...i just can not tolerate tracking such things...its not easy and is actually a time consuming process.
@Janey1966 (24126)
• Carlisle, England
21 Mar 12
I think you have more of a chance of it being easier if the item is bought from a big corporation such as Amazon. I found replacing my kettle and returning my faulty one an absolute breeze and it's the first time I've ever had to return anything to do. Hopefully, I won't have to do it again.
@MsTickle (24993)
• Australia
19 Mar 12
Morphy Richards? Geez, I can barely afford to even look at anything with that brand. So expensive! I wouldn't pay that much for appliances if they were all that was available. You are right, sending stuff back is a pain. I recently bought an overlocker on EBay. It arrived OK, was well packed and all and had some sample stitching to show it had been working but it would not work for me and broke a needle straight away. I have fiddled with it for ages and cannot get it to stitch but rather than send it back, I will have to take it to be repaired. I reckon the box must have been roughly handled or something because there were no "fragile" or "handle with care" signs on the parcel. Besides, the parcel was supposed to be insured and there was no indication of that and there were also signs that these were dodgy operators so I reckon I would lose even more if I sent the dam thing back. I will take it to be repaired and hope for the best.
@Janey1966 (24126)
• Carlisle, England
19 Mar 12
Believe it or not small appliances are relatively cheap over here..it's everything else! I do hope you can get your overlocker fixed. How unfortunate.
@maharlikah (1045)
• Philippines
17 Mar 12
Of course its painful when experiencing something like that. That is why I don't usually buy things online. It's just okay with clothes online, shoes, or bags but like kitchen materials and other things that needs personal quality assurance, it would rather be safe to go to the shop as what you have said too.
@Janey1966 (24126)
• Carlisle, England
18 Mar 12
At least Amazon are sending me a new kettle plus it's going to be really easy returning my faulty one, which I'm pleased about.
@marguicha (102315)
• Chile
17 Mar 12
I lose money by not bothering to take back gadgets or food I buy which are faulty. It´s easy, yet I´m too lazy to do it. I should keep the receipt, know where I placed the warranty and all that. What I usually do is to do without
@Janey1966 (24126)
• Carlisle, England
18 Mar 12
Awwww!
@cerebellum (3871)
• United States
17 Mar 12
I hate to return things, so I will keep it, even if I don't really like it a lot. If it is something that doesn't work, I would return it, but it is such a pain. I bought something online once and was sent the wrong item. They sent FedEx to pick it up and all I had to do was put it on the porch. I am not sure what company it was, but I think it was Collections. That is probably the only time that returning something wasn't a pain. I am disabled and have a hard time getting to the store or to the post office, if I have to send something back. I hate to shop, but returning things is the worst.
@Janey1966 (24126)
• Carlisle, England
18 Mar 12
Yes, it is a pain, I agree. I contacted the Argos store via email and they've said that I have to take the iron into the shop "for inspection" which usually means I won't get anywhere. Why they can't just swap it for another one (like Amazon would, no questions asked) I really don't know..so I'm likely to keep the iron just so I won't be shown up in the shop!
• India
16 Mar 12
I use online shopping. If something not works properly i use to complaint about the product and wait for a new one but i m not ready to send the faulty one back as for that i need to courier back with my cost and i have to wait for refund and all. So i never send them back. But most of the time my purchased product works fine. Upto now i only faced problem 2 times. I almost purchased nearly around 40 to 50 more products by online. But only 2 times the product gets damage. Also for more costly products we better go for seal shop to buy. I never suggest online purchase for big products.
@Janey1966 (24126)
• Carlisle, England
16 Mar 12
The two biggest products I bought online were a Dyson Vacuum Cleaner and a very posh hi-fi stand that you can't buy in a high-street shop. The hi-fi stand actually cost more than the cleaner!
• United States
16 Mar 12
I am addicted to online shopping. I really should not be allowed to have my credit card near me while I'm using a computer. Its terrible. Mostly I buy clothes. I live in a small town with a Kmart and resale shops, then there's a Walmart 30 minutes away. So I don't have a huge selection of clothing stores around my area. Therefore I go online. And I've found a lot of cheaper clothing online than I would ever find in a store. Its a win-win situation all around. I ordered an adorable top just recently and I was so excited when I received it. It was even cuter in person. I tried it on and it was way too big. Turns out, they sent me the wrong size. I emailed the company, thinking they would apologize, send me the right size, and pay for the wrong one to be sent back to them. Nope. They apologized (kind of) and told me that I would have to pay for shipping back to them, then IF they had the size I needed they'd send it to me. So I'm supposed to pay for shipping and wait forever for this not-guaranteed-exchange. I said screw it. I figured I'd either make it work or I'd give it to a friend who wears the size it came in. I ended up tying a knot in the back and putting a tank top underneath and it looks a lot cuter than if I just wore it normal. So I suppose my point is: I hate returning items, especially when I order them online. If it were a very valuable item I'd definitely get my issue fixed, but for the most part I avoid the hassle.
@Janey1966 (24126)
• Carlisle, England
16 Mar 12
You obviously LOVE that top and good for you that you found out how to wear it a different way.