Did you ever receive a different item from a return?

Most companies do state in their terms and conditions of sale that they will substitute an alternative if the Item you bought is no longer available,but as you say,it would be nice to find out before it arrived! Sounds like you got an upgrade,though,for the same price?

Hi sac, You're right they should have called. What if you didn't want that style than what you be out of a headset. I would call them and ask them why didn't they call me to be sure that is what I wanted. What kind of customer service is that. Maybe they had another that you would have liked. Did you get a paper letting you know why you one instead of the other? they still should have called.

Obviously they should have made a personal contact before delivering a different model as a replacement as not all of the online shoppers are as generous as you have been in accepting a different model in place of the preferred one; however, I'll never mind getting a different model if it has the same features I'm looking for.

Something like that happened to me although not exactly for a return. WHen I bought my sewing machine trough sears I wasn't expecting to see a different,more expensive and much nicer one. Apparently when I ordered they still had that model available but between the time that I ordered and they got things going the model was not available anymore and they send me the next one. It was better, more complete and more expensive but I didn't have to pay a cent more. Mind you this was over 10 years ago, now they might do things differently.

When this has happened to me I usually get a phone call to ask me if I would like the different replacement. I have never had it where they have just sent it anyway. I think that they should have contacted you first before sending it, but if you are happy with it then it is all good!!

the right customer service would have been if they would have called you,but as long as they replaced it and you are happy .

I remember this happening to me once, btt I can't remember what the product was. I agree with you Beore making an assmption, people need to contact their customers o atleast let them kow what is going on.

I have had that happen to me, and it is usually an updated version or a better quality than the one I ordered and usually they do not charge me extra. When I order something, they usually say that if they do not have it in stock or have one that can be shipped in, they will ship a substitute of equal and better quality. They usually ask if it would be acceptable. When I am ordering a DVd or a Cd it is not, because I want that artist, and when I order clothes or house goods I want certain colors, but with other stuff, I just accept the substitution.

Yes, I think they should have told you first! Or even asked your permission. What are you going to do about it? I wold call them and tell them I am not happy! Most of them want you to be happy.

Yes, this happened to me when I had a problem with my radar detector. The speaker had gone out on it and I contacted them and they told me to mail it to them. After about 2 weeks I got a package in the mail from them and it was a brand new, factory sealed radar detector. It was a newer model that had more "bells and whistles" on it. I didn't mind at all as it was a newer improved version of what I had and it was brand new. I say it is a plus. They could have just repaired my radar detector and your bluetooth headset, but we got newer better models instead. I think that is a plus! Have a great day and happy myLotting!!

SO far it has not happen to me b4.. BUt regardless of whether the different replacement can work or not, or whatever, the company should at least let the consumer know about the change and ask for their opinion and acknowledgement, rather than them deciding for the consumer.. Because if after some time, the replacement is spoilt, consumer dun have any right to ask for anything, because they have accepted what the company has given to them, and it's an disadvantage to the consumer.. If i were to get something totally different, i will reject it and replace the whole thing to complement with new replacement item.. haha

I've always been contacted in cases like that, though I wouldn't have an issue with it as long as the item worked and was the same value or better than the one I had returned.

I think i would be happy to get the replacement so long as it was as good as or better than the original not lesser quality. However I would have preferred to be contacted to be asked my preference or be told what was going on. Lack of communication drives me nuts.

Never happened to me, but I think they should contact you first to let you know the replacement.

A while ago, I ordered and paid for a cordless phone on-line. Two weeks later it still hadn't arrived...usually stuff from other companies arrives within a week. I emailed them and received no reply, I emailed again and they emailed me back in really bad English that the product I ordered was no longer in stock. I emailed them again asking what was happening with my order and in the meantime I received a phone in the mail which is a fancier model...I can't use it because it's too complicated. The one I originally ordered was a simpler model. I couldn't see any point in contacting them again because communicating with these people is hopeless. I'm left with something that is collecting dust.

Well, I have yet to encounter such an incident. It would really depend on the replacement set. If it is one step or one model better than my original, then I will let the matter rest. But if they replace it with a cheaper price model, I would demand a refund of the difference. Otherwise a alternative replacement in the same price range as the model they replaced when I first bought it. Why? Well, it is simple. If you pay good money to eat lobster. Would you settle for prawns? So as long as the replacement is of equivalent value or higher, I would just take the replacement and get on with life. But if they replace it with a cheaper model, I would want an explanation and some compensation, or a full refund of the product price. Of course, I will return the replacement they sent as well. If there are no free lunches, then the company should not have one at my expense as well.

It's all in the lack of customer service. I think now a days no one has customer service and does not know how to give it. Java probably thinks that sense they are giving you a product that is better than what you paid for you do not deserve customer service.

There are times when everything works for me and there are also times when things don't correctly mesh the way I want them to. I suppose this is part of life and I have learned to accept life's quirks. Cheers!!

I think I would have preferred to have heard from the company before they sent something different, as there may have been a reason why I particularly wanted to retain the original model and may have preferred to go with an alternative method of replacing it rather than accept something different. I guess most people are just pleased to get the latest model though and don't care, so I suppose the company are able to save the wages of the person it would to take to contact all the customers affected by things like this by just going ahead.