3/19/23 - Computer Update - OMG!

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I didn't think it could get worse; but it did. Spectrum came on Saturday and checked the outside lines, basement connections and replaced my modem since it was 8 years old. There was no improvement in the freezing on my laptop. You are asking yourself, "Why doesn't she just work on her desktop?" Well, the chair that I have to sit in hurts my legs and the knee that needs to be replaced. After 15 minutes I can hardly stand up. I always work on my laptop in the recliner with my feet up and a special table that pulls right up to me. After Spectrum left, I spoke with Dell. She tried a couple more things and then suggested that I reset the computer back to the factory settings. As you know, that means deleting ALL my files, photos, etc. I get an automatic backup through Carbonite; so I am hoping that all my files are there; but it's a big job to download everything and start over. After the reset was done there were **two** icons on my Desktop...the recycle bin and the Microsoft internet icon. I clicked on the internet icon; and the page that came up said I was not connected to the internet! I checked "my status"; and it said I was indeed connected to the internet. So I am dead in the water...no downloading my files and definitely no MyLot. I am now behind 7 days. So when I hear from Dell again I will have to see what they plan on doing about my connection to the internet. I have already tried resetting my router and modem. "Ain't" modern technology grand? I can't read your postings; so I hope everyone is doing OK. Photo Credit: Mine - From the air on the way back home to CLE (Cleveland) airport. Looks like those alien crop markings, don't they?