Automated Calls From a Medical Center/A Rant

By DE
@DaddyEvil (173241)
United States
February 16, 2026 6:50pm CST
Please ignore this. It's just a rant. When I was in the ER, there were so many people around that, even if I'd had paper and pen, I couldn't have kept track of them all. The ONLY person who gave me their name as opposed to wearing name badges that I couldn't read, was a technician who told me his name was George. I just got a robo-call from the medical center that said it had a "couple" of questions about my experience. Of course, it didn't tell me what each person did for me, it just told me a name and asked what I thought of their "assistance". Since I didn't know who it was talking about and it, being a robot, had already ticked me off, I rated each person as low as I could. After asking me to rate the tenth person by name, I hung up. If they REALLY wanted to know what I thought of each person, including the person who scrubbed the floor, they would have asked me right after each step, pointing out the person they were asking about while telling me exactly what that person did for me, NOT days after they performed their service. Obviously, I don't remember now.
27 people like this
25 responses
Amber
@AmbiePam (118513)
• United States
17 Feb
A rant worth sharing. How the heck would anyone remember? I had a text from the hospital the day after my ER visit. At the end, they asked if there was anyone I felt deserved to be recognized, and if so, what was their name. Way more timely than your phone call. And wow, that sounds like a lot of people to rate!
5 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
Even the day after my ER visit, I couldn't have answered their questions. If a person had called, I would have told them the head nurse was extremely helpful and explained exactly what they'd found with the x-rays. (I tried to call back and explain that but couldn't get through to a live person.) The technician, George, was overworked but deserved a raise for everything he helped me with. (We actually told him he should come home with us just so he could get a rest.) Everybody seemed to be calling for him to come and do something for them. He was there when we arrived and said his shift didn't end for hours after we were leaving. (We were there for hours that didn't seem to end.) Thank you for listening and understanding.
5 people like this
Lenore Plassman
@sallypup (68900)
• Centralia, Washington
17 Feb
I am not a fan of robots on phones. My husband sure could tell somebody something they would not want to hear about ER treatment.
4 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
I've ranted before about the Q-tip rammed through my skull when the ER thought I had Covid instead of listening to me tell them I had a really bad allergic reaction. I STILL get mad when I think of them making Pretty walk home that night.
3 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
@akalinus I'm sorry that happened. Robo-calls are frustrating, at best. How have you been doing? I haven't seen you on myLot in a long time.
3 people like this
Jo Ann
@akalinus (44366)
• United States
17 Feb
@DaddyEvil I remember them scraping brain cells as out several times. I hope they were happy. I did not know who anybody was and they asked so many questions that I gave up too.
4 people like this
Heather Echola
@GardenGerty (168767)
• United States
17 Feb
I hate those kinds of polls or surveys. Nothing in it for me. I once got a call from a person about a particularly bad ER visit, after I had confided in the nurse for our Primary how upset the nurse in ER had made me. Someone from the head of the clinic called and asked for ALL the details, as she had had me in tears.
3 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
Pretty told me not to accept any more calls like that. If it's a robot, hang up. I don't mind, usually, answering real questions from a live person but robo-calls should be banned.
1 person likes this
Toni
@toniganzon (76913)
• Philippines
17 Feb
I wouldn't remember a single thing either.
2 people like this
Toni
@toniganzon (76913)
• Philippines
17 Feb
@DaddyEvil That's understandable. Even if I don't feel good when they ask me days after and not right away, I wouldn't remember. I normally don't pay attention.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
@toniganzon I normally have a good memory but when I don't feel well, I'm thinking about me instead of thinking about what someone says or does.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
I didn't feel good. When I don't feel good, I'm not paying attention.
1 person likes this
Four Walls
@FourWalls (85660)
• United States
17 Feb
I usually have a survey about my doctor vin my email box by the time I get home from the appointment. You are right to rant.
2 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
Medical places usually do phone surveys anymore. I don't like not being able to actually talk to a live person.
2 people like this
Fleur
@Fleura (34678)
• United Kingdom
17 Feb
What a stupid system. And yes name badges are useless. Here everyone wears them on a lanyard around their neck, and for some unknown reason (physics maybe @JudyEv??) they ALWAYS hang backwards so the name is not visible. Anyone could get away with going anywhere just wearing a lanyard with any old card in the holder backwards.
2 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
It seems like ALL the medical facilities do this now. Normally, as soon as I hear it's a robot, I hang up. This time, they actually helped me so I wanted to do the right thing but couldn't because of the way the machine asked questions. I tried to call the system back so I could explain why I answered like I did but only got another machine.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
@Fleura They're extremely annoying.
1 person likes this
Fleur
@Fleura (34678)
• United Kingdom
17 Feb
@DaddyEvil Thankfully, those telephone surveys haven't made it over here - yet.
1 person likes this
BarBaraPrz
@BarBaraPrz (51718)
• St. Catharines, Ontario
17 Feb
I'd look up the admin/customer service number of the center and give them a blast, that is, if I got through to an actual person.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
That's what I tried to do. I just get a machine so hang up.
1 person likes this
BarBaraPrz
@BarBaraPrz (51718)
• St. Catharines, Ontario
17 Feb
@DaddyEvil Write a letter?
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
@BarBaraPrz I haven't written a letter and sent it in twenty years, at least.
1 person likes this
celticeagle
@celticeagle (188511)
• Boise, Idaho
17 Feb
What a horrible experience. I think I would have given an over all feedback on how awful the experience was. Too bad they won't get your feedback. Probably nothing would happen anyway. So frustrating. I'm sorry you had such an awful experience.
1 person likes this
celticeagle
@celticeagle (188511)
• Boise, Idaho
19 Feb
@DaddyEvil ........Yes, indeed.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
Thank you. I know now to just hang up if it's a machine calling me.
1 person likes this
Judy Story
@jstory07 (148288)
• Roseburg, Oregon
18 Feb
I do not blame you for your rant. How would you really know days later.
1 person likes this
Judy Story
@jstory07 (148288)
• Roseburg, Oregon
18 Feb
@DaddyEvil Very strange.
1 person likes this
DE
@DaddyEvil (173241)
• United States
18 Feb
Very true. I didn't know most of their names then. I couldn't read their name tags.
1 person likes this
Marie
@Tampa_girl7 (54703)
• United States
24 Feb
I don’t typically do those reviews. They are so annoying.
1 person likes this
Marie
@Tampa_girl7 (54703)
• United States
25 Feb
1 person likes this
DE
@DaddyEvil (173241)
• United States
24 Feb
I won't try to do one anymore.
1 person likes this
The Horse
@TheHorse (237379)
• Walnut Creek, California
17 Feb
Ridiculous. I get those surveys be email. I just ignore them.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
I don't give medical places my email address. I only give them my phone number.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
@TheHorse Because I don't think to check my email very often so IF something is important, it shouldn't be sent to me by email. I do check my phone several times a day so sending me a text or calling gets my attention MUCH faster.
The Horse
@TheHorse (237379)
• Walnut Creek, California
17 Feb
@DaddyEvil I see. Why is that?
1 person likes this
DianneN
@DianneN (254687)
• United States
17 Feb
I agree with your rant. I would have just hung up the phone.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
I liked the service the ER gave me a few days ago. If it had been a real person, I'd have explained... Yeah, I'll know to just hang up if it happens again.
1 person likes this
DE
@DaddyEvil (173241)
• United States
17 Feb
@DianneN Very true.
1 person likes this
DianneN
@DianneN (254687)
• United States
17 Feb
@DaddyEvil Live and learn!
1 person likes this
Judy Evans
@JudyEv (379049)
• Rockingham, Australia
17 Feb
I'd be ranting about that too. I was asked to review my dental 'experience' but eventually sent an email saying send it in an email as I couldn't do it on the phone. Why do they think everyone is really clever with their phones? I haven't heard back and I doubt I'm likely to. It's all automated these days.
2 people like this
DE
@DaddyEvil (173241)
• United States
17 Feb
The machine was going so fast I couldn't understand half of what the recording was saying, anyway.
2 people like this
jaishankar
@Shivram59 (49282)
• India
23 Feb
I've never recieved any automated calls. I've no experience about them.
1 person likes this
DE
@DaddyEvil (173241)
• United States
24 Feb
@Shivram59 I don't know what a "promotional call" is. When you answer the call, is it a robot or a person?
1 person likes this
DE
@DaddyEvil (173241)
• United States
23 Feb
We don't get them often because we normally just hang up when a machine calls us.
1 person likes this
jaishankar
@Shivram59 (49282)
• India
24 Feb
@DaddyEvil I often have "promotional calls", but never recieve them. Are they automated calls??
1 person likes this
OceanTiara
@RebeccasFarm (91301)
• United States
18 Feb
This is so annoying.
1 person likes this
DE
@DaddyEvil (173241)
• United States
18 Feb
Hey! I haven't seen you in a while. I hope everything is going okay for you and your son.
MARILYN
@Marilynda1225 (90377)
• United States
18 Feb
I certainly wouldn't have been able to answer those questions either. I hate those robo calls and/or surveys asking what your experience was. Rant on my friend, I would too
1 person likes this
DE
@DaddyEvil (173241)
• United States
18 Feb
Thank you for understanding.
Baconstripsxxx
@BACONSTRIPSXXX (17516)
• Torrington, Connecticut
18 Feb
Im at a age that I get mad when im not talking to a real person, automation sucks sometimes
1 person likes this
DE
@DaddyEvil (173241)
• United States
18 Feb
I've been at that age for a long time. When I talked to machines for a living, and then stopped listening to them, people around me didn't understand. I got tired of trying to explain myself to them.
1 person likes this
Loretta
@noni1959 (12951)
• United States
20 Feb
I don't like those calls and just hang up. Most the time, I receive an email or text asking and it gives an area to answer why my rating. How in the heck do they expect you to answer? That is a lot of people!
1 person likes this
DE
@DaddyEvil (173241)
• United States
20 Feb
I don't get emails from medical centers. I never give them my email address. I rarely check my emails so prefer calls.
Dawnsummer
@misunderstood_zombie (8765)
• United States
18 Feb
Who could remember their names even right after? I know that I couldn't--I don't blame you for hanging up.
1 person likes this
DE
@DaddyEvil (173241)
• United States
18 Feb
George was the only one who said his name. And I remembered him because everybody seemed to be calling for him to help them when he was helping me.
1 person likes this
Valentina
@valherma00 (2806)
• Zagreb, Croatia (Hrvatska)
21 Feb
the 10th person? what's wrong with them, really...
1 person likes this
DE
@DaddyEvil (173241)
• United States
21 Feb
They're in love with not wanting to pay a live person to do the work, in my opinion. If they can make things confusing enough, people will stop answering their calls and save them more money.