myLot / @programmerprimo / Mentions

Primo @programmerprimo (137) • United States 3 Jun

A customer in Florida affected by Hurricane Ian contacted me asking for help recording a greeting for voicemail. We don't record those greetings for offices and require that they do the recording themselves as it's not a service...

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4 people

DE @programmerprimo Very true!

3 Jun

Primo @programmerprimo (137) • United States 31 May

Customer wanted us to get a new toll free number for their office, and we were discussing how she wanted it set up. She seemed very confused on how this number would operate in comparison to the non toll free ones on their...

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2 people

Arunima Singh @programmerprimo

31 May

Primo @programmerprimo (137) • United States 31 May

Customer wanted us to get a new toll free number for their office, and we were discussing how she wanted it set up. She seemed very confused on how this number would operate in comparison to the non toll free ones on their...

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2 people

DE @programmerprimo

31 May

Primo @programmerprimo (137) • United States 26 May

ustomer chats in stating her cordless phone is searching for base, a common problem when the handset is not registered. I asked what is the status of the lights on the base. One light indicates if there is a handset registered,...

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2 people

OceanTiara @programmerprimo

27 May

Primo @programmerprimo (137) • United States 26 May

ustomer chats in stating her cordless phone is searching for base, a common problem when the handset is not registered. I asked what is the status of the lights on the base. One light indicates if there is a handset registered,...

3 responses •

2 people

DE @programmerprimo I agree, that rarely happens. Usually, the person just hangs up. I'm sure a lot of the time they figure out what they're doing wrong and are too ashamed to admit it.

26 May

Primo @programmerprimo (137) • United States 25 May

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your...

3 responses •

3 people

Amber @programmerprimo

25 May

Primo @programmerprimo (137) • United States 25 May

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your...

3 responses •

3 people

Amber @programmerprimo I really don’t know how you keep from being a smart aleck if it happens a lot. And I bet it happens more than I assume.

25 May

Primo @programmerprimo (137) • United States 25 May

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your...

3 responses •

3 people

Amber @programmerprimo You sound smarter than the rest of us!!!

25 May

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1 person

Primo @programmerprimo (137) • United States 25 May

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your...

3 responses •

3 people

DE @programmerprimo I really feel sorry for some people.

25 May

Primo @programmerprimo (137) • United States 24 May

Answered a chat where the customer was complaining that the hold music for their phone system at the office is looping. I was thinking, what did you expect to happen? Do you want the audio files to magically last as long as the...

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3 people

Go Crossbones @programmerprimo I know you can do that.

24 May

Primo @programmerprimo (137) • United States 24 May

Answered a chat where the customer was complaining that the hold music for their phone system at the office is looping. I was thinking, what did you expect to happen? Do you want the audio files to magically last as long as the...

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3 people

Go Crossbones @programmerprimo That's crazy, then do something about it. I think people just like to complain.

24 May

Primo @programmerprimo (137) • United States 24 May

Answered a chat where the customer was complaining that the hold music for their phone system at the office is looping. I was thinking, what did you expect to happen? Do you want the audio files to magically last as long as the...

3 responses •

3 people

DE @programmerprimo

24 May

Primo @programmerprimo (137) • United States 22 May

When working at a home security company, I got a call from a customer complaining his front door sensor keeps saying its open when the front door is closed. A door sensor consists of one piece that contains the computer chip and...

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4 people

OceanTiara @programmerprimo Clearly

24 May

Primo @programmerprimo (137) • United States 23 May

When I was working for one of the big cell phone providers, I was assisting a customer over the phone. She wanted to process a warranty for her non working phone. She was able to verify the account so I asked all of the warranty...

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1 person

DE @programmerprimo I'm honestly not sure. But when the same two people keep coming back with the same complaints but different Sims/phone models, there is definitely something going on. I could have stopped them coming back on my own if I could have pinpointed...

23 May

Primo @programmerprimo (137) • United States 22 May

When working at a home security company, I got a call from a customer complaining his front door sensor keeps saying its open when the front door is closed. A door sensor consists of one piece that contains the computer chip and...

3 responses •

4 people

OceanTiara @programmerprimo I remember you and thought I already followed but yeah you are welcome

22 May

Primo @programmerprimo (137) • United States 22 May

When working at a home security company, I got a call from a customer complaining his front door sensor keeps saying its open when the front door is closed. A door sensor consists of one piece that contains the computer chip and...

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4 people

OceanTiara @programmerprimo Best way

22 May

Primo @programmerprimo (137) • United States 21 May

When working at a home security company, I received a call from a customer who was angry because her security cameras were not working. After ensuring the outdoor cameras were plugged in, I asked her if her cameras were connected...

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3 people

DE @programmerprimo Good! I'm looking forward to your stories!

21 May

Primo @programmerprimo (137) • United States 21 May

When working at a home security company, I received a call from a customer who was angry because her security cameras were not working. After ensuring the outdoor cameras were plugged in, I asked her if her cameras were connected...

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3 people

Thelma @programmerprimo Well, the old kind of camera doesn’t need wifi.

21 May

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1 person

Primo @programmerprimo (137) • United States 20 May

About 20 minutes ago I received emails in my gmail account. They were the security codes you receive as 2FA verification. Seems like someone was trying to access my account. Glad I had 2FA to help secure my account. I changed my...

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2 people

DE @programmerprimo Usually, I like her style, too... Not in this case, though.

20 May

Primo @programmerprimo (137) • United States 18 May

I was working for an electronics company who offers tech support services. I was on the phone with a senior citizen who needed help learning how to use his printer. I offer to get remoted into his computer to walk him through it....

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3 people

DE @programmerprimo That's fine. I enjoy those.

18 May

Primo's Mentions