Primo

@programmerprimo (138)

United States

Joined myLot 13 years ago

You can't expect the unexpected, because if you do it is no longer unexpected

techsupportstories.com

Discussions (21)

Primo's Discussions

Honesty pays off

Primo @programmerprimo (138) • United States 11 Jun

So I was on a city bus headed to a store to get some clothes, and as the bus stopped at my stop, I got up to get off. Another person also got up to get off, and the guy dropped a 5 dollar bill. I let him know that he dropped it...

honesty

bus

money

5 responses •

6 people

Voip How Does That Work

Primo @programmerprimo (138) • United States 4 Jun

Had a customer contact me to let me know that her office is changing internet providers, and wanted to know if our phones run off voip. She stated I don't believe your older model phones were voip, but I am not sure about your...

4 responses •

5 people

Chat Runs On Fairy Dust

Primo @programmerprimo (138) • United States 3 Jun

A customer in Florida affected by Hurricane Ian contacted me asking for help recording a greeting for voicemail. We don't record those greetings for offices and require that they do the recording themselves as it's not a service...

2 responses •

4 people

Toll Free Numbers Are Special, Just Like You

Primo @programmerprimo (138) • United States 31 May

Customer wanted us to get a new toll free number for their office, and we were discussing how she wanted it set up. She seemed very confused on how this number would operate in comparison to the non toll free ones on their...

2 responses •

2 people

Moving Pieces

Primo @programmerprimo (138) • United States 26 May

ustomer chats in stating her cordless phone is searching for base, a common problem when the handset is not registered. I asked what is the status of the lights on the base. One light indicates if there is a handset registered,...

3 responses •

2 people

Arms across America

Primo @programmerprimo (138) • United States 25 May

Had a chat come in with a customer needing help with plugging their VOIP phone into the router. I really wanted to ask her, how am I supposed to help you do that over the internet? Stretch my arms across America? Drive to your...

3 responses •

3 people

Looping Stupidity

Primo @programmerprimo (138) • United States 24 May

Answered a chat where the customer was complaining that the hold music for their phone system at the office is looping. I was thinking, what did you expect to happen? Do you want the audio files to magically last as long as the...

phone

hold music

chat

3 responses •

3 people

Warranty Scam

Primo @programmerprimo (138) • United States 23 May

When I was working for one of the big cell phone providers, I was assisting a customer over the phone. She wanted to process a warranty for her non working phone. She was able to verify the account so I asked all of the warranty...

1 response •

1 person

Senseless

Primo @programmerprimo (138) • United States 22 May

When working at a home security company, I got a call from a customer complaining his front door sensor keeps saying its open when the front door is closed. A door sensor consists of one piece that contains the computer chip and...

security

home security

security sensor

3 responses •

4 people

Cameras Use Magic Right?

Primo @programmerprimo (138) • United States 21 May

When working at a home security company, I received a call from a customer who was angry because her security cameras were not working. After ensuring the outdoor cameras were plugged in, I asked her if her cameras were connected...

2 responses •

3 people

Please Use 2FA

Primo @programmerprimo (138) • United States 20 May

About 20 minutes ago I received emails in my gmail account. They were the security codes you receive as 2FA verification. Seems like someone was trying to access my account. Glad I had 2FA to help secure my account. I changed my...

2fa

account security

two factor authentication

gmail

2 responses •

2 people

Partition This

Primo @programmerprimo (138) • United States 19 May

A company I used to work for had financial issues and ended up going under about a year ago. I still had the work laptop that I now had no way to give back, so I decided to do a reset on it to use it for my personal use. I first...

1 response •

2 people

Not Even Remotely

Primo @programmerprimo (138) • United States 18 May

I was working for an electronics company who offers tech support services. I was on the phone with a senior citizen who needed help learning how to use his printer. I offer to get remoted into his computer to walk him through it....

printer

computer

tech

tech supportm windows

3 responses •

3 people

Address Me

Primo @programmerprimo (138) • United States 17 May

In this story, I am the customer. I am speaking to my isp on the phone because I moved into a new apartment complex that uses the isp's service. I had the service at my previous residence on my own account. I am now trying to...

2 responses •

2 people

Weak Google Fu

Primo @programmerprimo (138) • United States 17 May

I moved into a new apartment, and was excited to find that Google Fiber was available in my area. I called and got an account started then went to one of their locations to pick up the equipment and got it all set up at home. It...

3 responses •

4 people

Reset His Brain

Primo @programmerprimo (138) • United States 16 May

I was chatting with a customer as a freelance tech support agent who forgot the password to Apple ID and got his Macbook into activation lock. He forgot his Apple ID so I had to help him remember what that was. He offered to...

3 responses •

3 people

Access Granted

Primo @programmerprimo (138) • United States 16 May

I was trying to get remoted into a customer's Mac computer so I can get a network audit setup so we can determine why her voip phones are having terrible call quality. This is indicative of packet loss, latency, or low internet...

2 responses •

2 people

How I saved my friends hard drive

Primo @programmerprimo (138) • United States 16 May

Last March my friend accidentally dropped her laptop off of the bed causing it to land on books and thus rendering the screen useless. She wanted to just toss it but I told her to keep it so I can use it for parts. I eventually...

1 response •

1 person

Making his grand introduction to the world of myLot, my dog Bumblebee!

Primo @programmerprimo (138) • United States 2 Mar 12

Got him two months ago from a local animal shelter in the town I live in. He is 2 years old and is a Chihuahua, Pug, and Mini Pincher mix. Named him after the Transformer of the same name. He is a tiny ball of energy and drives us...

2 responses

Has anyone ever met someone in person that they initially met online?

Primo @programmerprimo (138) • United States 28 Feb 12

I have personally met 4 people that I have met through an online poker chat room in person. One of them happens to be my wife so I am wondering if anyone else here has met an online friend in real life and have you continued to...

6 responses •

2 people